Renewal Manager- Public Safety

Vector Solutions is a leader in providing industry-focused SaaS solutions that connect content and technology. They are seeking a Renewal Manager who will build strong customer relationships and develop new business from existing clients while meeting sales quotas and addressing client needs.

Responsibilities

• Develop professional cooperative relationships with a portfolio of clients
• Identify, retain, and grow Vector Solutions products based upon client needs and business initiatives
• Provide a consultative sales approach through an extended sales cycle to consistently meet or exceed quota
• May conduct product demos that focus on potential solutions for clients
• Develop strong knowledge of Vector Solutions products and services to be able to align appropriate solutions to meet the specific needs of each client
• Develop industry expertise within assigned client base
• Maintain and track all client communications utilizing Vector Solutions customer relationship management system
• Maintain revenue for assigned client base, confirm repeat business, and identify potential areas for new revenue generation among assigned clients
• Address client concerns and ensure the resolution of issues promptly, with follow-up when appropriate
• Proactively conduct strategic account reviews with all assigned clients on an annual basis to review service needs and usage trends
• Proactively conduct regular account checks to identify early risk
• Reinforce the value of Vector Solutions products and identify additional opportunities; identify and mitigate risk
• Other duties as assigned

Skills

• 1 – 3 years of experience in a consultative sales-oriented position focusing on relationship management
• Excellent interpersonal skills needed to develop strong business relationships with clients
• Resolve customer issues quickly and effectively
• Ability to exercise time management, prioritize work, and set goals
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to learn additional software quickly
• Successfully present new ideas to groups of managers and high-level executives
• Strong work ethic and ability to work independently with minimal supervision
• Excellent organization skills and detail oriented
• Ability to adapt to new conditions, assignments, and deadlines
• Thrive in a fast-paced team environment
• Associates or Bachelor's degree in a related field preferred
• Experience using MS products
• Experience using Salesforce CRM

Benefits

• Comprehensive benefits package effective the first of the month after hire
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Generous referral incentive program
• Tuition Reimbursement Program
• Pet Insurance
• OnePass Gym/Wellness Discount Program
• Calm Health-Employee Membership
• Company social events
• Employee Resource Groups
• Philanthropic opportunities

Company Overview