[Remote] Payroll Specialist

Note: The job is a remote job and is open to candidates in USA. Wagepoint is a simple and fast online payroll app, backed by the world's friendliest team. They are looking for a Payroll Specialist who will provide payroll and technical support to customers, troubleshoot issues, and collaborate with internal teams to enhance customer experience.

Responsibilities

• Provide prompt and thorough payroll and technical support to customers via phone, email, and messaging
• Troubleshoot issues and guide users through Wagepoint’s features and functionalities
• Collaborate with Product Support, Partner Support, and Payroll Advisors to resolve complex issues
• Manage and track interactions using CRM tools and dashboards, ensuring accuracy and timely follow-ups
• Keep our knowledge base up to date with FAQs, user guides, and troubleshooting tips
• Mentor and train new Payroll Team members
• Participate in special payroll-related projects as they arise

Skills

• 6 months to 2 years of experience in payroll processing
• 1+ years in a customer success/support-facing role
• PCP Certification (Payroll Compliance Professional)
• Familiarity with Canadian payroll regulations, tax rules, and compliance requirements
• Experience with CRM systems and cloud-based tools (e.g., Google Suite)
• Excellent communication skills—both written and verbal
• Detail-oriented mindset with strong organizational and problem-solving abilities
• A collaborative team player who thrives in a fast-paced environment
• You've supported customers in a SaaS environment
• You've trained or mentored team members in the past
• You've contributed to knowledge base content or internal documentation
• You love diving into systems and figuring things out

Benefits

• Opportunities for professional development and career advancement
• The ability to work from home, forever

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