[Remote] Clinical Concierge Agent | Remote - U.S.
Note: The job is a remote job and is open to candidates in USA. Allara is a comprehensive women’s health provider that specializes in expert, longitudinal care for women. The Clinical Concierge Agent role involves ensuring seamless communication between patients and providers, managing medical workflows, and providing compassionate support through various channels.
Responsibilities
- Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly
- Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations
- Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately
- Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses
- Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings
- Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism
- Ensure accuracy in relaying patient information between providers, patients, and internal teams
- Stay informed about Allara’s clinical workflows and processes to provide seamless provider support
Skills
- 1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support
- Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
- Exceptional attention to detail
- Ability to problem-solve creatively, ensuring smooth coordination of medical requests
- Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
- A quiet, private workspace with reliable internet to support confidential patient communications
- Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
Benefits
- 100% remote within the U.S.
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