[Remote] Mediator
Note: The job is a remote job and is open to candidates in USA. B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Mediator role involves managing the dispute resolution process between buyers and sellers, ensuring effective communication and satisfaction while addressing order disputes and recommending policy improvements.
Responsibilities
- Manage the dispute process for several clients, while being knowledgeable on their specific policies and procedures
- Exercise due diligence, critical thinking, basic math, and negotiation skills to determine the appropriate action to resolve open disputes
- Facilitate clear and timely communication with buyers and sellers to establish clear expectations and ensure understanding and overall satisfaction
- Empathize and de-escalate high stress situations
- Work closely with Account Managers to highlight trends and recommend changes to policy/procedures that will improve the buyer experience while also decreasing the dispute rate
Skills
- Bachelor's degree required
- Basic mediation trained or equivalent course work
- Excellent verbal and written communication, problem solving skills, and the ability to make decisions based on sound reasoning
- Results oriented with ability to self-manage, while contributing to a positive work environment
- A team player, someone that naturally collaborates with others (at all levels) and doesn't hesitate to engage other teams to achieve the best results
- Experience in using web-based applications, including Microsoft Office; proficiency in Excel
- A solid understanding of basic math and accounting
- Strong time management and organizational skills
- Excellent problem resolution, persuasion, and customer service skills
- A desire to begin a career in dispute resolution
- Prior working experience in de-escalating high-stress situations
- Knowledge of retail, liquidation, and wholesale principles, methods, practices and techniques
- Online auction or ecommerce experience is very helpful
- Prior working experience with a related field such as mobile sales and returns or shipping claims
- Professional proficiency in a second language
Benefits
- Competitive compensation packages including bonus and options
- Medical, dental, and vision benefits
- Matching 401(K)
- Paid time off
- Telecommuting and remote-work options
- Support for continuing education
- Team off-sites, social events, annual company events, and frequent extracurricular activities
- Unlimited snacks and drinks (in office)
Company Overview