Salesforce Administrator
Community Service Society of New York is an independent, not-for-profit organization focused on supporting low-income New Yorkers. They are seeking a Salesforce Administrator to manage day-to-day Salesforce operations, enhance data quality, and collaborate with teams to improve processes.
Responsibilities
- Provide frontline support to Salesforce users via ticketing/email/Teams, resolving issues and answering 'how do I' questions
- Configure standard Salesforce features (fields, page layouts, record types, validation rules, flows, list views, reports, dashboards)
- Maintain and optimize user setup, profiles, permission sets, queues, and roles
- Assist with sandbox testing, change sets/deployment, and release management
- Monitor and improve data quality (deduplication, validation, standardization)
- Execute routine imports/updates using Data Loader, Data Import Wizard, or approved tools
- Support data governance policies, documentation, and training
- Partner with teams to ensure consistent data entry practices
- Support Data Analysts with reporting and dashboards for development, programs, and leadership
- Document Salesforce processes, configurations, and 'how-to' guides
- Support small enhancements and contribute to larger CRM projects under guidance
- Collaborate with stakeholders to gather requirements and test solutions
- Identify opportunities to streamline workflows using automation and best practices
Skills
- High school diploma or GED required
- 1+ year of hands-on Salesforce administration experience
- Working knowledge of: Objects, fields, relationships
- Working knowledge of: Profiles/permission sets
- Working knowledge of: Reports and dashboards
- Working knowledge of: Basic automation
- Strong attention to detail and commitment to data accuracy
- Clear communicator who can explain technical concepts to non-technical users
- Ability to manage multiple requests, prioritize, and meet deadlines
- Alignment with CSSNY's mission and values
- Salesforce Administrator Certification (ADM-201) or active progress toward it
- Experience with Nonprofit Success Pack (NPSP) or Nonprofit Cloud
- Familiarity with nonprofit CRM usage - fundraising, volunteers, case/workflow management
Benefits
- Health, dental, and vision coverage
- Life, AD&D, and long-term disability insurance
- Annual performance-based bonus
- 403b retirement savings plan
- Defined benefit retirement plan
- Flexible spending accounts
- Commuter benefits plan
- EAP
- Paid holidays
- Vacation
- Sick
- Personal days
Company Overview