Experienced Customer Care Professional for Small Business Sales - Hybrid Role with Exceptional Growth Opportunities and Comprehensive Benefits
Welcome to arenaflex: A Global Leader in Customer Experience
At arenaflex, we believe that with the right support, people and businesses can achieve incredible things. As a member of our team, you'll become part of a diverse and global community of colleagues who are committed to backing our customers, communities, and each other. We're dedicated to helping you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.Our Culture and Values
As a brand built on providing the best customer experience, we recognize the importance of having exceptional colleagues who can create positive interactions with our customers every day. From curating unique experiences to helping with everyday needs, our team members are the face of our company. We're committed to upholding our company values and powerful backing promise to provide the world's best customer experience every day, with integrity and in an environment where everyone feels seen, heard, and valued.Job Overview
As a Customer Care Professional for Small Business Sales, you'll play a critical role in delivering exceptional customer care and driving sales growth. You'll service inbound calls, engage with small business owners and decision-makers, and recommend the right arenaflex products to meet their needs. If you possess a passion for building customer loyalty, exceptional listening skills, and a strong ability to communicate, we encourage you to apply for this exciting opportunity.Key Responsibilities
As a Customer Care Professional, your key responsibilities will include:- Servicing inbound calls and consulting with small business owners and decision-makers to understand their needs and recommend the right arenaflex products
- Delivering high levels of product and service knowledge to clearly communicate product features, benefits, and other elements of arenaflex Small Business Services
- Continuously improving key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
- Providing extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
- Documenting necessary account information according to established policies and procedures
- Adhering to all Regulatory and Compliance guidelines related to servicing and sales practices
Essential Qualifications
To be successful in this role, you'll need:- Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
- Proven success in a customer service and sales environment (two years+)
- Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment
- High school diploma or equivalent required; education benefits available
Preferred Qualifications
While not required, the following qualifications are preferred:- Experience owning or working in a small business
Work Environment and Schedule
This position will work in a hybrid model from our Phoenix Desert Ridge Service Center. Based on business needs, training may be held 100% on-site or virtually. After the first 90 days, candidates will work within the hybrid model. The hours of operation for this position are Monday-Sunday, 7:00 am EST - 1:00 am EST. You must be available for an 8-hour shift within these hours.Compensation and Benefits
We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes:- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, on-site, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities