Club Signia Ambassador - Signia by Hilton Atlanta

About the position The Signia by Hilton Atlanta is seeking a polished Ambassador to join their Club Signia team! This 976-room milestone property offers guests an elevated experience that redefines Southern Hospitality. Inspired by private membership clubs, Club Signia is an exclusive lounge with chef-curated dishes and complimentary drinks. This is a hybrid position as a host and server. Ideal candidate has open availability and luxury experience in an upscale restaurant or hotel setting. Seeking someone who is teachable and reliable. Must be able to communicate in a warm and professional manner. Shift Pattern: variable, weekend/holiday availability required. The Benefits - Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? The Ambassador position will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches. You would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Respond to guest requests in a timely, friendly and efficient manner Ensure knowledge of menu and restaurant promotions and specials Take guest food and/or beverage orders and input orders in appropriate point-of-sale system Retrieve and deliver food and beverage orders in a timely manner Ensure guest satisfaction throughout the meal service Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities

• Respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu and restaurant promotions and specials
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
• Retrieve and deliver food and beverage orders in a timely manner
• Ensure guest satisfaction throughout the meal service
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Ensure serving station is well-stocked at all times

Requirements

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Nice-to-haves

• Ideal candidate has open availability and luxury experience in an upscale restaurant or hotel setting.
• Seeking someone who is teachable and reliable.
• Must be able to communicate in a warm and professional manner.

Benefits

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

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