[Remote] Seller Experience Process & Systems, Program Manager

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The Seller Experience Process & Systems Program Manager will focus on improving go-to-market tools, systems, and processes in collaboration with cross-functional teams to drive productivity and operational efficiency.

Responsibilities

• Define and establish key performance indicators (KPIs) to measure the success of go-to-market tools and processes, regularly reviewing them for relevance and effectiveness
• Develop and maintain a centralized system to collect insights and identify friction points from sellers, collaborating with cross-functional teams to implement effective solutions
• Assess the impact of tool and process changes on seller performance and satisfaction, analyzing key metrics (e.g., sales performance, tool usage rates, and seller satisfaction scores) to drive continuous improvement
• Lead initiatives to optimize seller tools and processes (e.g., Salesforce, Ironclad, Tableau) to enhance efficiency and effectiveness
• Partner with internal communications and operations teams to design and execute change management plans, ensuring new processes and tools are effectively communicated and adopted by sellers
• Collaborate with Sales Enablement on implementing new tools or processes for go-to-market sales teams, ensuring minimal disruption for sellers during transitions

Skills

• 7+ years of experience in sales, program management, or process improvement, preferably in an e-commerce or technology environment
• 3+ years of experience building or supporting GTM processes, workflows, data and systems, including Salesforce and other Sales productivity tools
• A proactive mindset with a high degree of comfort navigating ambiguity and rapidly changing priorities
• An ability to seamlessly transition from strategy, high level to very detailed, and a willingness to 'roll up your sleeves'
• Ability to simplify, structure, and diagnose problems and with a high degree of comfort working quickly in a high growth, fast-paced environment
• Excellent analytical, presentation, and communication experience, influencing across all levels
• Strong analytical, presentation, and communication skills, with the ability to influence at all levels of the organization—from frontline teams to executive leadership, and synthesize detailed information into clear, actionable strategies
• Ability to build strong executive relationships to create clarity and context around key decisions
• Experience working with cross-functional teams to implement workflows and processes that support user engagement and satisfaction
• Excellent communication and presentation skills, capable of influencing key stakeholders and engaging with sellers effectively
• A strong ability to empathize with seller challenges and effectively diagnose underlying issues affecting their experience
• Comfort operating with incomplete or varying data, demonstrating adaptability in prioritizing activities based on shifting business needs
• Extensive problem-solving and analytical experience, particularly in addressing operational or competitive challenges in a sales-oriented environment
• Familiarity with process improvement methodologies, such as Lean Six Sigma, is a plus
• A passion for continuous learning and improvement for yourself and your team
• Previous experience in sales or process architecture roles is preferred

Company Overview

• Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses. It was founded in 2010, and is headquartered in South San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://stripe.com.

Company H1B Sponsorship

• Stripe has a track record of offering H1B sponsorships, with 219 in 2025, 283 in 2024, 141 in 2023, 379 in 2022, 276 in 2021, 111 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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