[Remote] National Account Manager - Wholesale (Remote)

Note: The job is a remote job and is open to candidates in USA. ITG Brands is the third-largest tobacco company in the USA, offering well-known cigarette, cigar, and e-vapor brands. The National Account Manager will develop and lead strategic partnerships with retail and wholesale customers, focusing on enhancing relationships and driving sales performance across key accounts.

Responsibilities

• Develops and leads a collaborative/strategic partnership with retail and wholesale customers across multiple fronts
• Leads representation at the headquarters of these accounts and is responsible for development of strategic relationships, business plans and execution impacting performance across all accounts within the team portfolio
• Focus of the role will be to elevate, increase in-person contact and connections with customer portfolio supported with virtual tools (Teams, Zoom, etc.) to elevate visibility to customer hierarchy
• Emphasis placed on building strong collaborative relationships with our field sales organization to help enable execution, opportunity, issue resolution
• Engages with Sales leadership to share key channel, customer requirements, identify opportunities to leverage across the company
• Leads customer development strategies, plans to support formal Joint Business Planning (JBP) processes across accounts
• Own customer level contacts, partnerships, to include +2 levels above primary contact, which drive alignment between Company and customer key strategies
• Own, implement total Customer Wiring approach to integrate the Company and customer holistically
• Forms strategic partnership with customer management representing 'One Company' across 3 business units
• Accountable for delivering assigned Sales KPI’s, key Sales/Brand initiatives across strategic customer accounts
• Identifies, pursues incremental opportunities to shape customer’s current/future business practices to grow Company brand share while strengthening the Company as a preferred vendor partner
• Sell, gain commitment to annual Joint Business Plan with customer so that they are aligned with company brands planning horizon to deliver on assigned Sales KPI’s – volume, distribution, share, other key Brand initiative objectives at key accounts
• Customizes, links company brand strategies, plans and key initiatives with customer’s key strategies, tactical plans
• Measures enforces all requirements of our wholesale partnership agreements, so they are in compliance by retail stores
• Deploys Wholesale execution guidelines, key objectives to Wholesale selling organizations to maximize in-store sales results
• Ensures all pricing models/metrics are fully implement across wholesale product portfolio
• Coordinates communication between assigned customer/channel/company personnel
• Solicits, reports customers/competitive insights to identify critical sales opportunities, provide solutions to senior leadership
• Partners with other business areas to customize, align Category Leadership story, business drivers in all key selling materials
• Collaborates with key functional business stakeholders on key matters pertaining to their assigned strategic customers
• Ensures superior customer service by leading monthly business reviews, customer visits, lead collaboration process with customers
• Interacts with management regarding all aspects of customer business plans, address key issues, opportunities
• Supports strategic customer inputs into company strategic planning process by scaling Channel/Customer JBP plans, opportunities, themes, sharing these internally for alignment, customization opportunities that shape marketing plans for next fiscal year
• Influence Customer Marketing/Brand Marketing teams on initiative plan development, execution details to improve results
• Coach, lead, develop your peers, cross-functional partners
• Support mentorship of peers and cross-functional partners to share knowledge, improve ways of working
• Evaluates, consistently works on personal development plans to drive continuous improvement, growth
• Performs other job-related duties as assigned

Skills

• High School Diploma/GED and 9+ years related work experience or Bachelor's degree in Business Administration or related field of study and 5+ years related work experience
• Experience with national or regional customer management within the broader consumer products industry
• Experience selling to broad channel base: Convenience, Mass, Grocery, Drug, Dollar/Discount, Club, Wholesale and/or Specialty Tobacco channels
• Internal Headquarters Relationship, Planning, and Operations experience
• Must be 21 years of age or older
• Must possess a valid driver's license issued from the state in which employed
• Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams
• Verbal and written communication skills
• Attention to detail
• Problem/situation analysis skills
• Effective time and task management skills
• Multitasking capabilities
• Flexibility and adaptability
• Ability to communicate to a broad and diverse audience
• Ability to maintain effective working relationships
• Ability to demonstrate critical thinking
• Ability to work with diverse populations and varying education levels
• Ability to receive and communicate information orally and in writing
• Ability to prioritize assignments, workload, and manage time accordingly
• Must be able to travel domestically 50%
• 10+ years related work experience
• 5+ years direct supervision/managerial experience

Benefits

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company-paid holidays
• Generous paid time off
• Employee recognition and discount programs
• Education assistance
• Employee referral bonus program
• Hybrid workplace – remote / in office
• Summer hours
• Casual dress policy Monday through Friday

Company Overview

• America’s third-largest tobacco company and a member of the globally recognized Imperial Brands PLC family. It was founded in 2015, and is headquartered in Greensboro, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.itgbrands.com.

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