Experienced Pharmacy Customer Service Representative – Patient Care and Retail Operations

At arenaflex, we're committed to delivering exceptional patient care and retail experiences that exceed our customers' expectations. As an Experienced Pharmacy Customer Service Representative, you'll play a vital role in providing top-notch service, ensuring seamless operations, and promoting a positive and inclusive work environment.

About arenaflex

arenaflex is a leading healthcare and retail organization dedicated to improving the lives of our customers and communities. With a strong commitment to innovation, quality, and customer satisfaction, we strive to create a workplace culture that values diversity, inclusivity, and employee growth. Our team members are passionate about delivering exceptional patient care, retail experiences, and community engagement.

Key Responsibilities

As an Experienced Pharmacy Customer Service Representative, you'll be responsible for:

• Providing exceptional customer service, ensuring a welcoming and inclusive environment for all patients and customers
• Registering sales, processing transactions, and handling customer inquiries in a timely and efficient manner
• Assisting pharmacists in the practice of pharmacy, including entering patient and drug data, filling prescriptions, and verifying accuracy
• Maintaining a clean and organized store environment, including counters, cabinets, and inventory management
• Performing various administrative tasks, such as processing returns, exchanges, and refunds, as well as handling phone calls and customer inquiries
• Assisting with inventory management, including ordering, unpacking, and storing shipments of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products, such as tobacco and alcoholic beverages
• Participating in visual merchandising, including constructing and maintaining displays, resets, and revisions
• Assisting with food and product placement, including separation of raw and pre-cooked items, and stock rotation using the first-in, first-out method
• Operating knowledge of store systems and equipment, including digital passport image service, poster print, and innovative devices
• Providing customer service in the photo location, including digital passport image service, poster print, and innovative devices
• Assisting with exterior and interior maintenance, ensuring a clean, neat, and orderly store environment and appearance

Customer Experience

As an Experienced Pharmacy Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service and ensuring a positive experience for all patients and customers. Your responsibilities will include:

• Engaging customers and patients through greeting, offering assistance, and resolving issues in a timely and efficient manner
• Fostering a culture of excellent customer service, including interpersonal skills, such as greeting, eye contact, and courtesy
• Recommending products and services to customers, including promotional, seasonal, and notable structures
• Providing proactive assistance, identifying customer needs, and servicing until satisfied

Operations

As an Experienced Pharmacy Customer Service Representative, you'll be responsible for ensuring seamless operations, including:

• Registering customer purchases, collecting cash, and distributing change as requested
• Processing voids, returns, rain tests, refunds, and exchanges as needed
• Maintaining counters and cabinets, including inventory management and data entry
• Assisting pharmacists in scheduling and maintaining work float
• Reporting prescription errors to pharmacists on duty and adhering to company guidelines and policies regarding pharmacy errors and best practice software
• Handling phone calls that do not require the personal attention of the pharmacist, including those to physicians
• Processing guide claims for third-party application prescription services in a timely and efficient manner

Education & Personal Development

As an Experienced Pharmacy Customer Service Representative, you'll have opportunities for education and personal development, including:

• Earning and continuing percent certification through the unique percent education program and/or state required certification/registration
• Attending training and completing PPLs assigned by supervisor or company, and acquiring continuing training credit
• Keeping knowledge and skills in healthcare and pharmacy, including current information and trends

Simple Qualifications

To be successful as an Experienced Pharmacy Customer Service Representative, you'll need:

• Fluency in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work flexible hours, including evenings and weekend shifts

Why Join arenaflex?

At arenaflex, we offer a dynamic and inclusive work environment, opportunities for education and personal development, and a competitive compensation package. As an Experienced Pharmacy Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional patient care, retail experiences, and community engagement.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care and retail experiences, we encourage you to apply for this exciting opportunity. Visit our website at [arenaflex website URL] to learn more about our company culture, benefits, and career opportunities. Apply for this job