Experienced Full Stack Product Manager – Technical, Amazon Connect Chat at blithequark

Are you a seasoned product manager with a passion for innovation and a knack for solving complex technical challenges? Do you thrive in a fast-paced environment where collaboration and creativity are key? If so, we invite you to join the Amazon Connect Chat team at blithequark as a Senior Product Manager, Technical. In this role, you will have the opportunity to shape the future of customer engagement, drive business growth, and make a lasting impact on the lives of millions of customers worldwide.

About blithequark

At blithequark, we are revolutionizing the way businesses interact with their customers through our cutting-edge cloud contact center service, Amazon Connect. Our vision is to provide intuitive and differentiated technology solutions that solve enduring business challenges, and we are looking for talented individuals like you to help us achieve this goal. As a Senior Product Manager, Technical, you will be part of a dynamic team that fosters a collaborative environment, encourages innovation, and values diversity and inclusion.

Job Summary

As a Senior Product Manager, Technical, you will be responsible for defining the long-term product vision and leading cross-functional efforts to build innovative Chat capabilities that deeply integrate with Connect's contact routing, agent workspace, end customer experiences, and AI services. You will partner closely with engineering, AI, and design teams to reimagine both customer self-service and contact center experiences, and drive business growth through the development of new features and capabilities.

Key Responsibilities

* Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation, and experimentation

• Influence senior leaders across blithequark and communicate your product vision, strategy, goals, status, and customer impact
• Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services
• Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing, and launch partners
• Launch and promote new capabilities, in collaboration with product marketing
• Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings

A Day in the Life

* You will enjoy working directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software.

• You will thrive in a team that fosters a collaborative environment as we work towards common goals.
• You will be a passionate learner and motivated to take on new and, oftentimes, ambiguous challenges.
• You will lead and partner with a variety of stakeholders to identify and prioritize the right problems to solve and solutions to develop.
• You will be comfortable and thrive in a fast-paced environment.

About the Team

At blithequark, we value diverse experiences and encourage candidates from all backgrounds to apply. We believe that our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

Why blithequark

blithequark is the world's most comprehensive and broadly adopted cloud platform, and we are committed to providing a total compensation package that reflects the cost of labor across several US geographic markets. Our base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market. In addition to a full range of medical, financial, and/or other benefits, we offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.

Essential Qualifications

* 5+ years of technical product management with internet business experience

• 5+ years of working as a Technical Product Manager experience
• 3+ years of technical (software development, network development, IT, other related) experience
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

* Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

• Experience working within teams delivering software products and features using agile methodologies

What We Offer

* A dynamic and collaborative work environment

• Opportunities for career growth and professional development
• A total compensation package that reflects the cost of labor across several US geographic markets
• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• A full range of medical, financial, and/or other benefits
• A culture that values diversity and inclusion

How to Apply

If you are a motivated and experienced product manager with a passion for innovation and a knack for solving complex technical challenges, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

Contact Information

For more information about this role or to apply, please visit our website or contact our recruiting team at [insert contact information]. We are an equal opportunity employer and welcome applications from all qualified candidates.

Job Details

* Location: USA, WA, Seattle

• Job Type: Full-time
• Salary: $137,000 - $236,800 per year
• Benefits: Total compensation package, equity, sign-on payments, and other forms of compensation
• Work Environment: Dynamic and collaborative work environment
• Career Growth: Opportunities for career growth and professional development

Apply Now

To apply for this exciting opportunity, please visit our website or contact our recruiting team at [insert contact information]. We look forward to hearing from you! Apply for this job