Experienced Payroll and Customer Support Representative – U.S. Payroll Operations and Platform Expertise
At blithequark, we're revolutionizing the way organizations manage payroll, taxes, HR, and compliance with our comprehensive platform, Worklio. As a Payroll and Customer Support Representative, you'll play a vital role in ensuring our partners have a seamless experience with our platform. If you're passionate about delivering exceptional support, staying up-to-date on U.S. payroll regulations, and working in a dynamic global team environment, we want to hear from you.
About blithequark
blithequark is a U.S.-based company that partners with organizations to simplify payroll, tax, and compliance. Our mission is to empower businesses to focus on growth and innovation, while we handle the complexities of payroll and HR management. With our cutting-edge platform, Worklio, we're committed to providing a comprehensive solution for managing payroll, taxes, HR, and compliance.
Role Overview
As a Payroll and Customer Support Representative, you'll be the primary point of contact for our partners, providing expert guidance on platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll be responsible for handling partner support requests, troubleshooting issues, ensuring compliance with U.S. payroll and employment regulations, and communicating effectively with our clients. This role requires expertise in U.S. payroll operations, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
• Handle partner support requests related to: + Payroll processing + U.S. tax filings + Onboarding and platform guidance + Employee documents (W-2s, W-4s, I-9s) + General Worklio platform use
- Troubleshoot issues and escalate to DevOps when needed
- Ensure compliance with U.S. payroll and employment regulations
- Communicate issues, resolutions, and next steps clearly to partners
- Assist with new partner onboarding and setup processes
- Stay updated on U.S. tax laws, payroll regulations, and platform updates
Requirements
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Certifications:
CPP or SHRM certification is required. If you don't have these certifications, we encourage you to pursue them as part of your professional development.
Experience:
5+ years of experience in U.S. payroll operations or support is required. You should have a deep understanding of U.S. payroll tax regulations (federal, state, local) and be able to apply this knowledge in a fast-paced environment.
Communication Skills:
Excellent English communication skills (written and verbal) are essential for this role. You should be able to communicate complex information clearly and concisely to our partners.
Troubleshooting and Documentation:
Strong troubleshooting and documentation abilities are required to resolve issues efficiently and effectively.
Availability:
Availability to work standard U.S. business hours, with some flexibility, is necessary for this role.
Preferred Qualifications
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Experience with Worklio:
Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex) is highly desirable.
Support Tools:
Familiarity with support tools like Zendesk, Jira, Slack is a plus.
Background in SaaS or PEO:
Background supporting SaaS or PEO platforms is also highly desirable.
What We Offer
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Competitive Salary:
We offer a competitive salary that reflects your experience and qualifications.
Remote Work Flexibility:
As a remote worker, you'll have the flexibility to work from anywhere, at any time, as long as you're available to meet the needs of our partners.
Comprehensive Training:
We provide comprehensive training on our platform and processes to ensure you have the skills and knowledge you need to succeed.
Supportive Global Team Environment:
Our global team is supportive, collaborative, and passionate about delivering exceptional support to our partners.
Long-term Career Growth:
We offer long-term career growth opportunities in payroll and HR technology, so you can continue to grow and develop your skills and expertise.
Why Join blithequark?
At blithequark, we're committed to simplifying payroll, tax, and compliance for organizations across the U.S. We're passionate about delivering exceptional support, staying up-to-date on U.S. payroll regulations, and working in a dynamic global team environment. If you share our values and are passionate about payroll and customer support, we want to hear from you.
Apply Today
If you're ready to take your career to the next level and join a dynamic team that's passionate about payroll and customer support, apply today. We can't wait to hear from you! Apply to this job Apply for this job