Deputy Director, National Long-Term Recovery Operations

About the position Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. The National Long-Term Recovery Operations Deputy Director reports to the Director, National Long-Term Recovery Operations and is responsible for supporting day-to-day program activities. This role requires an experienced community organizer/mobilizer with supervisory and program management experience and is responsible for coordinating community engagement and problem solving around community recovery and resiliency building in communities impacted by Hurricanes Beryl and Francine. This position will also have the opportunity to support emerging recovery operations. This is a remote position with a preference for candidates located within the impacted areas. This is a term-limited, benefits eligible position expected to last 24 months with the opportunity to extend based on business need.

Responsibilities

• Lead the initiation and implementation of long-term recovery programs, including financial assistance, grants, and community recovery support, across multiple long-term recovery operations in support of impacted individuals and communities
• Collaborate with regions to cultivate recovery relationships with key external partners including local and state government agencies and community groups, non-profits, and non-governmental organizations
• Assist the Director with maintaining strong relationships with local, regional and divisional leadership within the Red Cross and communicate strategies, updates and needs accordingly
• Utilize Red Cross fundamental principles in all decision-making processes, project implementation, and service delivery, ensuring diverse and underrepresented perspectives are considered and valued, and equitable outcomes are achieved
• Assist in short and long-term strategic planning including preparing program timetables with specific milestone goals
• Monitor program effectiveness through collected data - both qualitative and quantitative - and make recommendations for program improvements
• Assist the Director in the recruitment and selection of LTRO employees, and assist with the initial new employee and volunteer training as needed
• Provide leadership, mentoring, coaching, and performance evaluations to paid and volunteer workforce to assist in the achievement of program objectives
• Document operational best practices and lessons learned in support of LTR continuous improvement
• Coordinate and/or complete special and major projects assigned by the Director
• Function as the acting Director in the Director's absence
• Perform other duties as needed and/or assigned

Requirements

• Bachelor's degree or equivalent combination of education and experience required, master's degree preferred
• 5 years of experience in community organizing, case management, partner-agency relations, grants management, and disaster response/recovery preferred
• At least 3 years of experience as supervisor or manager of workforce engaged in direct client contact in an outcome-based social-services environment
• Experience building and supporting a volunteer workforce preferably
• Excellent interpersonal, verbal and written communication skills
• Ability to work independently, handle and prioritize multiple tasks
• Ability to manage programs
• Ability to assess community and client needs and provide services equitably and consistently
• Ability to integrate diversity, equity and inclusion principles into all aspects of work
• Identifies and resolves problems and/or develops alternative solutions
• Exhibits sound and accurate judgment
• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook
• Ability to utilize a variety of technical systems with ease
• Familiarity with GIS software and PowerBI a plus

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

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