Experienced Tier 2 Customer Support Specialist – Firearms Industry Expertise

Are you a firearms enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, remote work environment where flexibility and autonomy are key? If so, we invite you to join the blithequark team as a Tier 2 Customer Support Specialist. As a trusted partner to top-tier brands across the globe, blithequark is seeking a skilled and dedicated individual to join our network of Mod Contractors.

About blithequark

blithequark has been revolutionizing the Customer Experience Services industry since 2007. Our expertise lies in providing top-notch customer support, content moderation, trust and safety, community management, and social media services to a diverse range of clients, from startups to Fortune 500 companies. Our impressive client roster includes Spotify, VSCO, Vimeo, Tourism Ireland, and many more. With a presence in over 90 countries and support for over 50 languages, we're a global leader in the industry. As a remote company, we pride ourselves on fostering a collaborative and inclusive work environment that allows our team members to thrive.

Job Summary

As a Tier 2 Customer Support Specialist, you'll be responsible for providing exceptional support to customers across various channels, including phone, ticket, and chat. Your expertise in firearms, including handguns and rifles, will be invaluable in helping customers navigate our clients' products and services. You'll work closely with our clients to resolve concerns, provide guidance, and ensure a seamless customer experience. With a flexible schedule and the opportunity to work on exciting projects, this role is perfect for those who value autonomy and flexibility.

Key Responsibilities

* Provide Tier 2 support to customers across phone, ticket, and chat channels

• Utilize firearms industry knowledge to resolve customer concerns and provide guidance
• Collaborate with clients to understand their products and services, ensuring a deep understanding of their offerings
• Develop and maintain a positive and professional attitude, even in high-pressure situations
• Multitask across multiple platforms, including phones, chats, tickets, and Amazon
• Work closely with our clients to resolve issues and provide feedback
• Stay up-to-date with client workflows and processes, adapting to changes as needed
• Participate in ongoing training and development to enhance skills and knowledge

Essential Qualifications

* Strong knowledge of firearms, including handguns and rifles (gun ownership a plus)

• Reliable and committed to a long-term project
• Ability to quickly pick up and follow established processes
• Strong research skills, with the ability to locate workflows and information in a knowledge base with ease
• Experience with Zendesk (ZD) and DialPad (a plus, but not required)
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience in the firearms industry or a related field

• Familiarity with MSQ security software and 2FA app
• Proficiency in multiple languages (a plus)
• Experience working with diverse client bases and cultures

Work Environment and Culture

As a remote company, we value flexibility and autonomy. Our team members work from the comfort of their own homes, with the freedom to create their own schedules. We prioritize open communication, collaboration, and mutual respect, fostering a positive and inclusive work environment. Our culture is built on a foundation of trust, empathy, and a shared passion for delivering exceptional customer experiences.

Compensation and Benefits

* Competitive hourly rate (to be discussed in the interview phase)

• Flexible scheduling and remote work arrangements
• Ongoing training and development opportunities
• Access to a global network of like-minded professionals
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and experienced customer support professional with a passion for firearms, we invite you to apply for this exciting opportunity. Please submit your application through the link below, and we'll be in touch to discuss your qualifications further. Apply to this job

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Important Note

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time. Apply for this job