Experienced Customer Care Representative I – Healthcare and Pharmacy Support

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? If so, we invite you to join the team at blithequark, a leading health company dedicated to improving lives and communities through innovative healthcare solutions. As a Customer Care Representative I at blithequark, you will play a vital role in providing top-notch support to our members and customers, helping them navigate the complexities of healthcare and pharmacy benefits. With a strong focus on education, empathy, and problem-solving, you will be the trusted advisor and advocate that our customers rely on for guidance and support.

About blithequark

blithequark is a Fortune 25 company with a rich history in the healthcare industry. We are committed to creating a culture that is designed to advance our strategy, drive business outcomes, and foster personal and professional growth for our associates. Our values and behaviors are the foundation of our culture, and we are seeking leaders at all levels of the organization who share our passion for making a positive impact on our members and the communities we serve.

Job Summary

As a Customer Care Representative I, you will be responsible for providing exceptional customer service and support to our members and customers, addressing their inquiries and concerns related to healthcare and pharmacy benefits. You will work closely with various functions within the company to ensure that customer requests and questions are handled promptly and effectively.

Key Responsibilities

* Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims

• Analyze problems and provide information/solutions to customers
• Operate a PC/image station to obtain and extract information, document information, activities, and changes in the database
• Thoroughly document inquiry outcomes for accurate tracking and analysis
• Develop and maintain positive customer relationships and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
• Research and analyze data to address operational challenges and customer service issues
• Provide external and internal customers with requested information
• Under immediate supervision, receive and place follow-up telephone calls and fax to answer customer questions that are routine in nature
• Use computerized systems for tracking, information gathering, and troubleshooting
• Conduct outbound calls in the ZipDrug business area

Essential Qualifications

* High school diploma or equivalent and previous experience in an automated customer service environment

• Strong oral, written, and interpersonal communication skills
• Problem-solving skills, facilitation skills, and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment and build strong relationships with colleagues and customers

Preferred Qualifications

* Healthcare experience, particularly in pharmacy or customer service roles

• Call center experience, with a focus on customer service and support
• Experience working in a dynamic and fast-paced environment, with a strong focus on customer satisfaction and retention
• Strong knowledge of healthcare and pharmacy benefits, including insurance plans, provider contracts, and claims processing
• Experience with computerized systems, including CRM software and database management

Work Environment and Culture

As a Customer Care Representative I at blithequark, you will work in a hybrid environment, with a mix of on-site and remote work arrangements. You will be required to work at an Elevance Health location at least once per week, and potentially several times per week. Our company culture is designed to foster personal and professional growth, with a focus on collaboration, innovation, and customer satisfaction.

Compensation and Benefits

We offer a competitive salary range of $18.50 to $20.50, depending on location and experience. In addition to your salary, you will receive a comprehensive benefits package, including:

• Comprehensive benefits package, including medical, dental, vision, short and long-term disability benefits, and life insurance
• 401(k) + match, stock purchase plan, and equity stock purchase
• Paid holidays, Paid Time Off, and incentive bonus programs
• Wellness programs and financial education resources
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.

Accommodation Requests

If you require accommodation to participate in the job application process, please contact [email protected] for assistance. Apply for this job