Experienced Pre-License Customer Service Representative – Healthcare Insurance Enrollment and Support Specialist at blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about delivering exceptional customer experiences in the healthcare insurance sector. As a leader in our field, we recognize the importance of having a talented and dedicated team that can provide top-notch support to our members. The healthcare industry is constantly evolving, and we are committed to staying at the forefront of these changes. By joining our team as a Pre-License Customer Service Representative, you will be playing a vital role in helping us achieve our mission of providing outstanding service and support to our members.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Pre-License Customer Service Representative. As a key member of our customer service team, you will be responsible for handling inbound calls from members seeking general insurance enrollment information. This is an excellent opportunity for individuals who are looking to start a career in the healthcare insurance industry, as we offer comprehensive paid training to ensure your success. No prior experience is necessary, as we believe in investing in our employees and providing them with the tools and knowledge they need to excel in their roles.

Key Responsibilities

• Handle inbound calls from members in a professional and courteous manner, providing accurate and timely information about our insurance products and services.
• Respond to member inquiries via phone, email, or other communication channels, ensuring that all interactions are handled with empathy and understanding.
• Utilize our systems and tools to accurately document member interactions, ensuring that all account notes are recorded in English.
• Collaborate with internal teams to resolve member issues and concerns, demonstrating a commitment to providing exceptional customer service.
• Participate in ongoing training and development opportunities to enhance your knowledge and skills, staying up-to-date with industry developments and changes.

Pre-License Training and Development

Our Pre-License Training program is designed to provide you with the knowledge and skills you need to succeed in your role. This comprehensive training program lasts for two weeks, Monday through Friday, from 8:00 AM to 4:30 PM. During this period, you will learn about our products and services, as well as the skills and competencies required to pass the State License Exam. Please note that 100% attendance is mandatory throughout the training, and no time off will be granted. Additionally, there is a 90-day probationary period, during which you will be expected to demonstrate your commitment to your role and the company.

Licensed Training Class

Upon passing the state exam and obtaining your license, you will advance to our Licensed Training Class, which spans 10 weeks (8 weeks of training followed by 2 weeks of on-the-job training). This training program is designed to further develop your knowledge and skills, ensuring that you are equipped to provide exceptional customer service to our members. The hourly pay remains at $18.50, and you will have the opportunity to work in a fast-paced and dynamic environment, collaborating with experienced professionals who are passionate about delivering outstanding customer experiences.

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Fluent in English, with the ability to record account notes in English.
• High school diploma or GED.
• Successful completion of the pre-hire screening process and background check.
• Strong organizational skills, with the ability to prioritize tasks in a fast-paced environment.
• Excellent oral and written communication skills, with the ability to communicate complex information in a clear and concise manner.

Preferred Qualifications

While not essential, the following qualifications and skills are preferred:

• Prior experience in customer service or a related field.
• Knowledge of the healthcare insurance industry, including products and services.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing circumstances.
• Strong problem-solving skills, with the ability to think critically and creatively.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Pre-License Customer Service Representative, you will have the opportunity to advance your career, taking on new challenges and responsibilities as you gain experience and skills. Our comprehensive training programs are designed to ensure that you have the knowledge and competencies you need to succeed, and our experienced professionals are always available to provide guidance and support.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on collaboration and teamwork. We believe in fostering a positive and inclusive company culture, where employees feel valued and supported. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact in the lives of our members.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $18.50, as well as a range of perks and benefits, including:

• Comprehensive paid training programs.
• Ongoing opportunities for career growth and development.
• A dynamic and supportive work environment.
• Access to a range of employee benefits, including health insurance, retirement plans, and paid time off.

Conclusion

If you are a motivated and customer-focused individual who is looking to start a career in the healthcare insurance industry, we encourage you to apply for this exciting opportunity. As a Pre-License Customer Service Representative at blithequark, you will have the opportunity to make a positive impact in the lives of our members, while also advancing your career and developing your skills. Don't miss out on this chance to join our team and be a part of a dynamic and supportive work environment. Apply today and take the first step towards a rewarding and challenging career in the healthcare insurance industry.