Part-time Nights/Weekends Customer Service Representative (Hybrid/WFH) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join our dynamic team at blithequark as a Part-time Nights/Weekends Customer Service Representative. As a key member of our hybrid team, you will have the opportunity to work from home while still being part of a collaborative and supportive work environment.

About blithequark

blithequark is a leading provider of innovative solutions for the home improvement industry. Our cutting-edge platform empowers some of North America's largest home improvement businesses to distribute and manage leads, driving over $3 billion in annual sales. At the heart of our success is a full-service contact center in Fort Lauderdale, Florida, where our dedicated team of customer service representatives provides top-notch support to our customers.

The Role

As a Part-time Nights/Weekends Customer Service Representative, you will play a vital role in delivering exceptional customer experiences. You will be responsible for answering incoming calls, responding to customer requests, and providing timely and accurate solutions to their queries. Your excellent communication skills, adaptability, and positive attitude will enable you to build strong relationships with our customers and drive customer satisfaction.

Responsibilities

• Answer incoming calls and respond to customer requests in a timely and professional manner

• Work in a fast-paced environment, adapting to changing priorities and guidelines
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors, ensuring prompt resolution
• Inform clients by explaining procedures, answering questions, and providing information
• Maintain and improve quality results by adhering to standards and guidelines
• Collaborate with colleagues to achieve team goals and objectives
• Participate in ongoing training and development programs to enhance skills and knowledge

Qualifications

• High school graduate or G.E.D.

• Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• Ability to type at least 25 words per minute is preferred
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check
• Opportunity to work from home (subject to meeting criteria and completing onboarding/training)

Benefits

• Competitive hourly rate

• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service with company match of up to 4%
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

Work Environment and Culture

At blithequark, we value diversity, inclusivity, and collaboration. Our dynamic work environment is designed to foster creativity, innovation, and growth. As a hybrid team member, you will have the flexibility to work from home while still being part of a supportive and inclusive team. We offer a range of benefits and programs to support your career development and well-being.

Why Join blithequark?

• Be part of a dynamic and innovative company that is shaping the home improvement industry

• Work with a talented and diverse team of professionals who are passionate about delivering exceptional customer experiences
• Enjoy a flexible work environment that balances work and personal life
• Develop your skills and knowledge through ongoing training and development programs
• Participate in career learning and development programs to enhance your career prospects

Next Steps

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, and we will contact you if you become selected for a virtual interview. Apply to this job Apply for this job