Experienced Customer Support Associate - Work from Home - Wichita, KS

Are you a motivated and customer-focused individual seeking a dynamic work environment that offers opportunities for growth and development? Do you thrive in a fast-paced, innovative setting where you can make a real difference in people's lives? Look no further than blithequark, a leading customer contact center that's revolutionizing the way companies interact with their customers. As a Customer Support Associate at blithequark, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences. You'll work from the comfort of your own home, enjoying the flexibility and work-life balance that comes with remote work. But don't let the comfort fool you – this is a challenging and rewarding role that requires a high level of professionalism, excellent communication skills, and a passion for helping others.

About blithequark

blithequark is a cutting-edge customer contact center that's committed to providing innovative solutions for businesses across various industries. Our team of experts is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our vision. As a blithequark employee, you'll have access to a range of benefits, including remote work opportunities, flexible scheduling, and a supportive team environment.

Position Description

We're seeking experienced Customer Support Associates to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. This may include appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. You'll work with some of the most recognized companies in their industries, so professionalism and excellent communication skills are essential.

Key Responsibilities

* Qualify callers for programs, products, or services offered by our clients through outbound and inbound calls

• Provide exceptional customer service and support to callers
• Meet or exceed performance metrics and targets
• Work collaboratively with team members to achieve shared goals and objectives
• Stay up-to-date with product knowledge and industry trends
• Participate in ongoing training and development programs to enhance skills and knowledge

Requirements

* High School Diploma or GED required

• Great verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once nesting period is complete
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the minimum workstation requirements (see below)
• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)

Minimum Workstation Requirements

* Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)

• Operating System: Windows 10 (32-bit / 64-bit) or higher
• RAM: 8GB or more

Benefits

As a blithequark employee, you'll enjoy a range of benefits, including:

• Remote work opportunities
• Flexible scheduling
• Medical, dental, vision, STD, LTD, life, and AD&D insurance after 90-day probationary period (for full-time employees only)
• 401(k) plan after 90-day probationary period (for full-time employees only)
• PTO after 6 months of employment
• Ongoing training and development programs to enhance skills and knowledge

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences and creating a supportive team environment. We offer a range of benefits, including remote work opportunities, flexible scheduling, and ongoing training and development programs. Our team is dedicated to helping you grow and develop in your career, and we're committed to providing a positive and inclusive work environment.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application online, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

blithequark is an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds. We're committed to providing a positive and inclusive work environment, and we're proud to be an employer of choice for talented individuals from diverse backgrounds. Apply now to join our team and start your journey with blithequark! Apply for this job