Experienced Customer Service Department Support Specialist – Onsite Healthcare Payor Client Support

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Department Support Specialist. This exciting opportunity will allow you to leverage your skills and experience to support a leading healthcare payor client, while working in a collaborative and supportive environment.

About blithequark

blithequark is a renowned leader in the healthcare consulting community, providing end-to-end healthcare IT and clinical solutions to hospitals, health systems, and payer organizations nationwide. With nearly 20 years of experience, we have established ourselves as a trusted partner for healthcare experts, delivering unparalleled results and exceeding expectations. Our commitment to excellence, precision, and integrity has earned us a top-ranked reputation in the industry.

Job Summary

We are seeking an Experienced Customer Service Department Support Specialist to join our team on a 5-month contract basis. As a key member of our support team, you will be responsible for providing exceptional customer service to our healthcare payor client, handling telephone and written inquiries, and making decisions in a prompt, accurate, and objective manner. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

As an Experienced Customer Service Department Support Specialist, your key responsibilities will include:

• Researching and initiating telephone and written inquiries in a prompt, accurate, and objective manner
• Handling customer inquiries and resolving issues in a timely and professional manner
• Making decisions and responding quickly to questions, while maintaining a high level of accuracy and attention to detail
• Data entry and/or typing experience, with the ability to accurately and efficiently enter data into our systems
• Interacting with customers, colleagues, and management in a professional and courteous manner
• Maintaining confidentiality and adhering to all company policies and procedures

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High School Diploma or GED
• 1 year of customer service experience, preferably in a call center or telemarketing environment
• Experience in telephone and email outreach, making decisions, and responding quickly to questions
• Data entry and/or typing experience, with a strong attention to detail and accuracy
• Interpersonal, analytical, organizational, and independent decision-making skills
• Clear and concise verbal and written communication skills
• Proficient with Microsoft suite (Excel and Word)

Preferred Qualifications

While not required, we prefer candidates with:

• 6 months of data entry experience in an office environment
• Experience working in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions

What We Offer

As a valued member of our team, you can expect:

• Competitive compensation package
• Weekly pay via Direct Deposit
• Medical, Dental & Vision available
• 401k options
• Access to our top-ranked team of recruiting and placement specialists
• Continuous, one-on-one support from a dedicated engagement manager
• Professional resume development and interview preparation

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and supportive work environment. Our team is comprised of dedicated professionals who are passionate about delivering exceptional customer service and exceeding expectations. We offer a dynamic and fast-paced work environment, with opportunities for growth and development. Our company culture is built on the principles of excellence, precision, and integrity, and we strive to create a workplace that is inclusive, diverse, and respectful.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our recruiting team today. We look forward to hearing from you and exploring how you can contribute to our team's success.

Contact Information

To learn more about this opportunity or to apply, please contact our recruiting team at [insert contact information]. We are an equal opportunity employer and welcome applications from diverse candidates. Apply for this job