Experienced Bilingual Machine Learning Data Associate - Portuguese Remote Customer Engagement Technology Specialist
At blithequark, we're revolutionizing the way we interact with customers across the globe. Our Customer Engagement Technologies (CET) organization is at the forefront of this transformation, developing innovative products that empower Customer Service Associates (CSAs) to deliver exceptional experiences to customers worldwide. As a key player in this journey, we're seeking a talented Machine Learning Data Associate (MLDA) Specialist with native-level Portuguese skills to join our team.
About blithequark's Customer Engagement Technologies
blithequark's CET organization is a global powerhouse, driving the development of elegant customer-facing products that offer effortless self-service and automated solutions. Our products are designed to remove language barriers, enabling flexibility in the CS labor force and ultimately allowing blithequark to support customers anywhere in the world, regardless of language. Our team is passionate about creating a seamless customer experience, and we're looking for like-minded individuals to join us on this exciting journey.
Job Summary
We're seeking a highly skilled Machine Learning Data Associate (MLDA) Specialist with native-level Portuguese skills to drive PortuguesetoEnglish and EnglishtoPortuguese machine translation improvements. As a key member of our Global Product Management team, you'll work closely with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translation improvement processes. Your primary responsibilities will include:
- Auditing cross-language interactions on text-based channels to review and assess the quality of machine translations in each direction
- Informing on the highest priority machine translation improvement opportunities to enhance the customer experience
- Collaborating with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translation improvement processes
- Augmenting the customer experience through product testing and executing the machine learning roadmap for the product
Key Responsibilities
* Native-level translation and localization skills in Portuguese
- Proficiency in testing and content reading in Portuguese with the ability to document outcomes in English for stakeholders
- Utilization of Portuguese skills to support internal and external customers and related products
- Competence in navigating various internal tools to understand the customer journey
- Strong attention to detail and commitment to quality
- Adaptability to work in a dynamic environment and willingness to change priorities on short notice
- Must be fluent in Portuguese and English
A Day in the Life
As a Machine Learning Data Associate (MLDA) Specialist, your daily activities will include:
- Localization/Translation: Utilizing your native-level Portuguese skills to support internal and external customers and related products
- Testing various workstreams: Collaborating with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translation improvement processes
- Contact Reading in native language while documenting findings in English: Reviewing and assessing the quality of machine translations in each direction
- Stakeholder management: Informing on the highest priority machine translation improvement opportunities to enhance the customer experience
Benefits Summary
blithequark offers a comprehensive range of benefits that support you and your eligible family members, including:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- A full range of medical, financial, and other benefits
About the Team
Our Omni MLDA team is a division of Customer Engagement Technologies (CET) partnering with key stakeholders to:
- Automate customer service processes
- Enhance the end-to-end customer experience
- Drive innovation and growth through machine learning and artificial intelligence
Requirements
* Fluency in Portuguese and English (verbal and written communication)
- 1 year's business experience in localization and translation
- Strong attention to details
- Exceptional communication skills
- Customer service experience
- Experience working in complex and frequently changing environments
- Ability to interpret customer need and frame it as clear requirements
- Project planning experience, including project scoping, deadlines, backlog maintenance, and reporting
- Bachelor's Degree
- Practical knowledge of data processing needs and tradeoffs
- Experience working with machine learning, artificial intelligence, natural language understanding, and data
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience.
Why Join blithequark?
At blithequark, we're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. We're an equal opportunity employer and do not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
How to Apply
If you're a motivated and detail-oriented individual with a passion for machine learning and customer experience, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site.
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