Head of EMEA Supply Chain & Global Logistics Program Manager

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities. Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back?, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations. Location: Remote Reports to: Sr Director, Supply Chain & Fulfilment The Role We are seeking a supply chain professional to lead Nex’s go-to-market supply chain & fulfilment strategy for our international expansion, with a primary focus on the European and Middle Eastern market. The ideal candidate has hands-on experience managing 3PLs and logistics partners (non-US experience and D2C experience required), strong understanding of international trade compliance and freight management, and can scale a high-growth consumer hardware business. This role owns warehousing, distribution, global freight, customs/trade compliance, reverse logistics, and operational performance metrics. You will build a resilient, cost-efficient, and customer-centric logistics ecosystem that supports rapid expansion. Candidates with less experience may be considered for Manager / Senior Manager role.

What You'll Do

• Regional Supply Chain Management (Distributor & Retail)
• Serve as the regional supply chain lead.
• Manage demand planning, retailer and distributor forecasts, and PO execution.
• Own S&OP alignment for the region to support revenue and service goals.
• Warehousing & Distribution
• Source, select, and manage 3PL partners in the EMEA markets.
• Ensure inventory accuracy, SLA performance, and optimized warehouse processes and cost.
• Oversee regional distribution strategy as Nex expands globally.
• Global Freight & Trade Compliance
• Manage all inbound/outbound freight (air/ocean) and logistics providers.
• Own import/export compliance, customs documentation, HTS classification, duties/tariffs, and valuation rules.
• Optimize landed cost by choosing the right modes, routings, and compliance strategies.
• Reverse Logistics & Customer Experience
• Build and run end-to-end returns, warranty, and refurbishment operations.
• Improve customer experience by reducing turnaround time and simplifying returns.
• Manage repair/refurbishment partners and optimize total cost of service.
• Planning, Metrics & Program Leadership
• Align inbound logistics with supply planning and 3PL capacity needs.
• Define, collect, and monitor logistics KPIs (OTD, cost, accuracy, cycle time, return/refurb metrics).
• Lead cross-functional readiness for new product launches and new market entries.
• Drive continuous improvement and cost-reduction initiatives.

What You Bring

• 7–12+ years in global logistics, operations, or supply chain (consumer electronics preferred).
• Non-US logistics / warehousing management experience, including D2C fulfilment experience, is a must.
• Strong hands-on experience managing 3PLs, freight forwarders, and brokers.
• Knowledge of customs and trade compliance.
• Strong problem-solving, vendor-management, project management, and communication skills.

Preferred

• Experience with reverse logistics or refurbishment operations.
• Familiarity with ERP/WMS systems (NetSuite, SAP, etc.).
• Ability to handle ambiguity and build structure in fast-changing, high-growth environments.

We Offer

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at nex.inc/who-we-are. We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms! Apply tot his job Apply To this Job