Advisor Delivery Specialist (Remote in USA)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Oversees client service delivery for OnBase, Formworks, and ETK for the WI MMIS account. Ensures that products, offerings, and services are delivered in accordance with contractual requirements and agreed upon business goals and objectives. Your role in our mission

• Leads and oversees client delivery for a functional area / set of subsystems on the WI MMIS account to ensure that contractual obligations and business objectives are met.
• Develops demand forecasts for functional area / set of subsystems to assist WI MMIS account in planning and delivering end-to-end services.
• Works with client and internal capability leaders to interpret and plan projects or workload forecasts.
• Oversees and approves staffing for projects in line with established policies and procedures. Monitors and addresses budgetary compliance issues in relation to expenditures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Identifies and leads service improvements to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.
• Partners with claims operations area to integrate new, enhanced and existing service offerings for accounts.
• Supports developing new business proposals and introduces new technology to enhance business solutions.
• Provides leadership and work guidance to less experienced personnel.

What We're Looking For

• Bachelor's degree required, but it is preferred it to be in business administration, engineering, information systems or related field
• Nine (9) or more years of support services, project, or program experience required
• Experience working with the technology or healthcare industry required
• Experience working with OnBase, certification preferred
• Experience delivering government services contracts preferred

What You Should Expect In This Role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Possible travel to Wisconsin for client meetings. This will be determined at a later time and will be company paid.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• This position will remain posted to take applications until December 15, 2025.

The pay range for this position is $80,600.00 - $115,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job Apply To this Job