Senior Director, Solutions & Professional Services

People.ai is the leader in guiding enterprise sales teams on the proven path to pipeline and revenue generation. The People.ai enterprise revenue intelligence platform ensures organizations speed up complex sales cycles by engaging the right people in the right accounts. Through our patented AI technology, People.ai enables sales teams to clearly see whom to engage with in each of their accounts and exactly what to do to deliver the highest yielding deals. Enterprises such as Cisco, Verizon, Okta, and Zoom know that people buy from people, that’s why people buy from People.ai. At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. The Senior Director of Solutions / Professional Services will lead the strategy, execution, and evolution of our global Services organization. This leader will own the methodology, operations, and delivery of all implementation, advisory, and solution consulting motions, ensuring our customers realize measurable business outcomes and accelerated time-to-value. Partnering deeply across Sales, Customer Success, Product, and Engineering, this role is responsible for building a world-class services function that drives predictable, high-quality enterprise delivery at scale. They will define and refine our delivery model, elevate cross-functional alignment, and develop a high-performing team that consistently delivers excellence. This individual will serve as a strategic advisor both internally and externally—shaping customer success, influencing product direction, and driving long-term growth through an exceptional services experience. Responsibilities:

• Build and lead a high-performing Solutions & Professional Services organization, including implementation, solution architecture, and project management functions.
• Define, optimize, and scale delivery methodologies that ensure predictable, high-quality enterprise implementations aligned to customer outcomes.
• Partner cross-functionally with Sales, Customer Success, Product, and Engineering to influence roadmap, improve scoping accuracy, and ensure seamless handoffs across the customer lifecycle.
• Drive operational rigor through metrics, forecasting, resource planning, governance models, and continuous improvement initiatives.
• Establish clear frameworks for value realization, ensuring customers achieve measurable business impact and accelerated time-to-value post-implementation.
• Oversee complex, strategic customer engagements and serve as escalation point for enterprise programs and critical deployments.
• Innovate and expand service offerings, including packaged services, advisory programs, and repeatable delivery frameworks.
• Coach, mentor, and develop team members to support growth, retention, and a culture of excellence, accountability, and innovation.

Requirements:

• 10+ years of experience in Professional Services, Solutions Architecture, Delivery, Management Consulting, or related enterprise customer-facing roles.
• 5+ years leading and scaling a high-performing services or solutions organization within an enterprise SaaS company.
• Proven track record delivering complex, multi-workstream SaaS implementations within large enterprise environments.
• Deep knowledge of CRM, RevOps, GTM systems, and enterprise technology ecosystems; strong understanding of Sales, Marketing, and Customer Success processes.
• Demonstrated ability to build scalable methodologies, operational frameworks, and delivery processes that improve predictability and customer outcomes.
• Exceptional communication and executive presence with experience influencing senior stakeholders, managing risk, and driving alignment across teams.
• Strong analytical and operational mindset with experience in forecasting, resourcing, and KPI management.
• Passion for developing talent, building culture, and fostering collaboration across cross-functional teams.

Headquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America’s Best Startup Employers. For more information, please visit www.people.ai. - Regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. People.ai takes into wide range of factors when determining an individual’s pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job