Operations Coordinator - B2B
Job Description
About the Role The B2B Operations Coordinator is an integral support role for the regional B2B Operations Managers and Sales team. This role is responsible for providing hands-on operational project support while working closely with cross-functional teams Sourcing, Planning, Logistics, and Care Center throughout a project lifecycle.
Responsibilities
- Assist Operations team in managing projects: validate inventory availability, audit quotes and orders, update project playbooks.
- Utilize Excel and our WSI systems to update statuses at the item level and proactively identify solutions to ensure our timelines will meet clients’ delivery needs.
- Support Operations Managers and cross-functional teams in providing timely and accurate project details and updates to internal and external partners.
- Partner with Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
- Support Operations Managers and Care Center teams with triage plans for customer escalations.
Criteria
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Strong organizational skills and expertise in working with cross-functional teams.
- Ability to effectively communicate with internal and external partners.
- Effective time management, problem-solving, and organization skills.
Our Culture & Values We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. People First Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
Continued Learning
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance.
About Us
Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. Apply tot his job Apply To this Job