Experienced 988 Chat/Text Crisis Specialist – Mid Shift Remote Position with a Trauma-Informed Organization

About Centerstone Centerstone is a leading nonprofit behavioral health system with thousands of dedicated employees working together to deliver care that changes people's lives. As a dynamic and well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Our trauma-informed approach is built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Job Summary We are seeking an experienced 988 Chat/Text Crisis Specialist to join our remote team on a 24/7/365 mental health crisis/suicide prevention focused team. As a key member of our team, you will handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, and provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. This is a unique opportunity to make a difference in the lives of others while working in a supportive and inclusive environment.

Key Responsibilities

• Provides telephonic or chat clinical screenings and risk assessments to assess for suicide, safety, and identify appropriate community resources to best meet individual needs.
• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs.
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
• Meets the ethical and clinical standards in compliance with all accreditation.
• Actively participates in ongoing supervision, training, and team meetings.
• Assists in administrative tasks as needed.

Essential Qualifications

• Bachelor's degree in behavioral science, Psychology, Social Work, or Certified Peer Recovery Specialist.
• Six months to one year of related crisis experience is required.

Preferred Qualifications

• Experience working in a crisis hotline or mental health setting.
• Knowledge of suicide assessments and crisis intervention.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Skills and Competencies

• Effectively communicate via written, verbal, in-person, and virtual methods.
• Demonstrate high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments and crisis intervention.

Career Growth

Opportunities and Learning Benefits At Centerstone, we believe in investing in our employees' growth and development. As a 988 Chat/Text Crisis Specialist, you will have access to ongoing training and supervision, as well as opportunities for professional development and advancement. Our commitment to diversity, equity, and inclusion creates a workplace that encourages, supports, and celebrates the diverse voices and experiences of our employees.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home while being part of a dynamic and supportive team. Our trauma-informed approach creates a workplace that prioritizes employee well-being and resilience. We strive to create a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed.

Compensation, Perks, and Benefits

We offer a competitive salary range of $19.10-$26.80, as well as a comprehensive benefits package that includes:

• Medical, dental, and vision health coverage.
• Flexible Spending and Health Savings Accounts.
• 403b retirement plan with company match.
• Paid time off and ten paid holidays.
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
• Diversity, Equity, and Inclusion employee resource groups.
• Continuing education opportunities.
• Employee Assistance Program.

Why Join Centerstone? At Centerstone, we are committed to delivering care that changes people's lives. As a 988 Chat/Text Crisis Specialist, you will have the opportunity to make a difference in the lives of others while working in a supportive and inclusive environment. We encourage you to apply and join our friendly team! We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our team. Apply now and take the first step towards a rewarding career with Centerstone! Apply To This Job Apply This Job Apply tot his job Apply To this Job