Experienced Customer Service Representative I – Utility Billing and Customer Support

Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you have a strong background in administrative support, billing, and customer service? If so, we encourage you to apply for the Experienced Customer Service Representative I position at blithequark's Light & Water Department - Consumer Services Division. As a key member of our team, you will play a vital role in providing top-notch support to our utility customers, ensuring their needs are met, and resolving any issues that may arise.

About blithequark

blithequark is a dynamic and forward-thinking organization that is committed to providing exceptional services to our community. Our Light & Water Department - Consumer Services Division is dedicated to delivering reliable and efficient utility services to our customers. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative I.

Job Summary

Under general supervision, the Customer Service Representative I will perform a wide range of public assistance, order processing, cashiering, and accounting clerical activities for utility customers. This includes preparing and reviewing billing information, receiving and documenting payments, and performing related duties as required. The ideal candidate will have a strong background in administrative support, billing, and customer service, with excellent communication and problem-solving skills.

Key Responsibilities

* Answer customer questions and resolve complaints and problems related to the utility billing process

• Receive payments for City services such as water and power, and process appropriate forms/records
• Post payments to accounts, compute water and power bills for opening and closing accounts, and prepare forms for field and office staff on changes of service
• Calculate special bills according to established procedures, assemble information regarding delinquent accounts, and make special arrangements for payment of utility billings for hardship cases within specific guidelines or refer to collection agency
• Balance daily receipts to moneys received and prepare revenue summary sheets, issue refund checks, and research records to correct errors in billings
• Perform a variety of clerical tasks such as composing correspondence to customers, sorting and distributing mail, preparing bills for mail outs, serving as cashier, and preparing and entering a variety of data and information
• Use radio to dispatch field personnel for routine and emergency service calls
• Assist others involved in related activity, assist in training personnel on the utility billing process, and perform related duties as required

Essential Qualifications

* Education: High School Diploma or Equivalent (HS/GED)

• Experience: Six months experience in administrative support, billing, clerical accounting, and customer service
• Licenses or Certification: Possession of and ability to maintain a valid Class C California Driver's License and a satisfactory driving record

Preferred Qualifications

* Experience working in a utility billing or customer service environment

• Knowledge of modern office practices and procedures, accounting principles, and bookkeeping procedures and methods
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong analytical and mathematical skills
• Proficiency in computer software and office equipment

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong mathematical and analytical skills
• Proficiency in computer software and office equipment
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills, with a focus on providing exceptional service to our customers

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative I at blithequark, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training and development programs to help you grow in your career, including:

• On-the-job training and coaching
• Regular performance feedback and evaluations
• Opportunities for advancement to higher-level positions
• Access to training and development programs to enhance your skills and knowledge
• A supportive and inclusive work environment that values diversity and inclusion

Work Environment and Company Culture

blithequark is committed to providing a safe and healthy work environment for all employees. Our office is located in a standard office setting, with a range of amenities and services to support your well-being. We value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• $58.74 - $71.40 Hourly
• $4,539.63 - $5,517.95 Monthly
• $122,181.48 - $148,512.36 Annually
• Benefits affiliated with IBEW, including a $1,500 - Monthly Flexible Benefits Plan Contribution for Medical Benefits, Bilingual Incentive Pay, City Paid Deferred Compensation, and a generous Tuition Reimbursement Program

How to Apply

If you are a motivated and customer-focused individual with a strong background in administrative support, billing, and customer service, we encourage you to apply for the Experienced Customer Service Representative I position at blithequark's Light & Water Department - Consumer Services Division. Please submit your application, including a resume and cover letter, to our online application system at www.azusaca.gov/jobs. We look forward to hearing from you!

Application Deadline

Online applications will be accepted beginning Wednesday, May 21, 2025, through Thursday, June 12, 2025. Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice on the day the department's needs have been met.

Equal Opportunity Employer

blithequark is an equal opportunity employer that is committed to inclusion and diversity. We do not discriminate on the basis of race, religion, sex (including gender and pregnancy), national origin, ancestry, disability, medical condition, genetic characteristics, marital status, age, or sexual orientation (including homosexuality, bisexuality, transgender or heterosexuality) status in employment or the provision of services. Apply for this job