Experienced IFP Customer Service Advocate – National Remote Opportunity

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team as an IFP Customer Service Advocate. In this rewarding role, you will play a vital part in simplifying the health care experience for millions of individuals and families across the United States. About blithequark At blithequark, we are committed to creating healthier communities by simplifying the health care experience. Our mission is to provide innovative solutions that empower individuals to take control of their health and well-being. As a leading health care organization, we are dedicated to delivering exceptional service, fostering meaningful relationships, and driving positive change in the lives of our customers. The IFP Customer Service Advocate Role As an IFP Customer Service Advocate, you will be the face of blithequark, providing personalized support and guidance to customers navigating their health benefits. You will be responsible for answering incoming calls, addressing questions and concerns, and guiding customers through the enrollment process for new plans. This role requires a unique blend of technical skills, empathy, and problem-solving abilities. Key Responsibilities • Answer incoming phone calls from customers and identify the type of assistance they need (e.g., benefit and eligibility, billing and payments, authorizations for treatment, and explanation of benefits (EOBs)) • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems • Own problems through to resolution on behalf of the customer in real-time or through comprehensive and timely follow-up • Review and research incoming healthcare claims from members and providers by navigating multiple computer systems and platforms and verifying the data/information necessary for processing • Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures • Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding • Meet performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance Requirements • High School Diploma / GED or equivalent work experience • Must be 18 years of age or older • 2+ years of customer service experience • Ability to work full-time, Monday - Friday between 7:00am - 6:00pm CST, including the flexibility to work occasional overtime given the business need Nice-to-Haves • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) • Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations) • Sales or account management experience • Bilingual fluency in English and Spanish Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Career Growth Opportunities At blithequark, we believe in investing in our employees' growth and development. As an IFP Customer Service Advocate, you will have opportunities to advance your career, expand your skills, and take on new challenges. Our comprehensive training program will equip you with the knowledge and expertise needed to excel in this role and beyond. Work Environment and Company Culture Our remote work environment offers the flexibility to balance your work and personal life while making a significant impact on the lives of millions. Our company culture is built on a foundation of empathy, compassion, and collaboration. We foster a supportive and inclusive environment where our employees feel valued, respected, and empowered to succeed. Compensation and Perks We offer a competitive compensation package, including a comprehensive benefits program, incentive and recognition programs, equity stock purchase, and 401k contribution. Our commitment to our employees' well-being extends beyond the workplace, with a focus on work-life balance, professional growth, and community involvement. How to Apply If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for the IFP Customer Service Advocate role at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to welcoming you to our team and exploring the opportunities that await you.

Join Our Team Today!

At blithequark, we are dedicated to creating healthier communities by simplifying the health care experience. Our mission is to provide innovative solutions that empower individuals to take control of their health and well-being. As a leading health care organization, we are committed to delivering exceptional service, fostering meaningful relationships, and driving positive change in the lives of our customers.

Why Join Our Team?

• Make a meaningful impact on the lives of millions
• Work in a dynamic and fast-paced environment
• Develop your skills and advance your career
• Enjoy a comprehensive benefits package and competitive compensation
• Be part of a supportive and inclusive company culture

What We Offer

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Opportunities for career growth and development
• A supportive and inclusive work environment

How to Apply

To apply for the IFP Customer Service Advocate role at blithequark, please submit your application, including your resume and a cover letter, through our website. We look forward to welcoming you to our team and exploring the opportunities that await you.

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