Experienced Customer Support Representative – IT-Focused – Join the #1 ISP in Lake & Mendocino 2024!

Are you passionate about delivering exceptional customer experiences and eager to kickstart your career in the exciting world of technology? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark, a leading provider of innovative internet services, is seeking a highly motivated and customer-focused Customer Support Representative to join our dynamic team. As a Customer Support Representative at blithequark, you will play a vital role in providing top-notch support to our internet subscribers, ensuring their satisfaction and loyalty. This is an exceptional opportunity to grow your skills, build a strong foundation in the industry, and become a valuable member of our team.

About blithequark

blithequark is a cutting-edge technology startup that has been awarded the #1 Internet Service Provider (ISP) in Lake & Mendocino 2024. We are committed to delivering fast, reliable, and affordable internet services to our customers, and we're looking for talented individuals like you to help us achieve our mission.

Responsibilities

As a Customer Support Representative, you will be responsible for:

• Providing exceptional customer service via phone and in-office visits, addressing topics such as first-level technical support, billing, scheduling, and inside sales.
• Maintaining accurate CRM data records, including customer cancellation reasons, technician difficulties, call trends, and other relevant information.
• Handling customer finances, including outbound collections and inbound payments via card, cash, and check.
• Managing scheduling for field technicians, including installations, service calls, and maintenance.
• Selling Wi-Fiber services to potential customers who've indicated interest via inbound requests, providing price quotes, and outbound follow-up to help our sales team achieve goals.
• Providing tier 1 technical support, resolving technical and network problems, and guiding users through step-by-step solutions.
• Monitoring our network for outages and reporting potential issues to our NOC technicians.
• Performing other related duties as assigned.

Required Skills and Abilities

To succeed in this role, you will need:

• A strong desire to learn and grow into a new position.
• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Demonstrated ability to learn new technologies, products, and features, as well as a strong desire to influence, educate, and connect customers to technology.
• Basic understanding of networking is a plus.
• Customer service experience in a call center environment is a plus.

Physical Requirements

This role requires:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to providing equal employment and advancement opportunities to all individuals. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.

Job Type and Benefits

This is a full-time position with a competitive hourly rate of $20.00 - $22.00 per hour, 40 hours per week. You will enjoy a range of benefits, including:

• 401(k)
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Work Environment and Culture

As a member of our team, you will be working in a dynamic and fast-paced environment, surrounded by talented individuals who share your passion for delivering exceptional customer experiences. We value collaboration, innovation, and continuous learning, and we're committed to creating a work environment that is inclusive, supportive, and fun.

How to Apply

If you're a motivated and customer-focused individual who is eager to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

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