Job Title: Exceptional Customer Support Associate – Veterinary Community Engagement & Platform Support

Job Description:

About blithequark

At blithequark, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our cutting-edge eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we deliver care to millions of animals across all 50 states. Our mission is to modernize the $50B+ animal health industry, enabling veterinary organizations to focus on what matters most – giving care, not shopping and comparing.

Join Our Growing Team

As a fast-growing, venture-backed growth stage company, we're seeking exceptionally talented and passionate individuals to join our team. If you're a proactive self-starter who thrives in a dynamic, team environment, we encourage you to apply for our Customer Support Associate role.

About the Position

The Customer Support Associate is a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging the blithequark platform for their supply ordering needs. As a member of our support team, you'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes.

Key Responsibilities:

• Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

You Should Have:

• 1 year of relevant, customer-facing work experience
• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Benefits (Full Time Roles):

At blithequark, we offer a comprehensive benefits package, including:

• 100% remote work within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Compensation:

The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what blithequark may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

Why Join blithequark?

At blithequark, we're passionate about creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're committed to providing a work environment free from discrimination, harassment, and retaliation.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about the animal health industry, we encourage you to apply for this exciting opportunity. Please submit your application through blithequark's Careers Page. The application deadline is accepted on an ongoing basis.

Important Note:

Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, only apply through official sources (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay scam-smart and protect yourself!

Equal Opportunity Employer:

blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job