Experienced Insurance Customer Service Representative – Work from Home Opportunity at blithequark

Are you a customer service professional with a passion for insurance and a desire to work from the comfort of your own home? Do you have a strong understanding of property and casualty insurance and a proven track record of delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark. As a key member of our Insurance Call Center team, you will play a critical role in providing top-notch customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner. You will have the opportunity to work from home, enjoying a flexible schedule and the ability to balance your work and personal life.

About blithequark

blithequark is a leading provider of insurance services, dedicated to helping our customers protect what matters most to them. We are committed to delivering exceptional customer experiences, and we are seeking a talented and experienced Insurance Customer Service Representative to join our team.

What You Will Be Doing

As an Experienced Insurance Customer Service Representative at blithequark, you will be responsible for handling property and casualty insurance-related customer service and/or billing inquiries and problems via the telephone. Your duties will include:

• Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by property and casualty insurance
• Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
• Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Providing quotes on endorsements as requested
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Need from You

To be successful in this role, you will need:

• A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• A Property and Casualty insurance license is required; a Membership license is preferred and/or the ability to obtain within 90 days of employment

What We Can Offer You

As an Experienced Insurance Customer Service Representative at blithequark, you will enjoy a competitive hourly rate, depending on experience and salary zone. You will also be eligible for an Annual Merit Increase and a comprehensive health benefits package, including:

• Paid Time Off (accruals begin on the first day of employment)
• 401(k) plan with a company match
• Medical, Dental, Prescription, and Vision Coverage
• Tuition Reimbursement
• Life Insurance
• Flexible Spending Accounts

You will also have the opportunity to work from home, enjoying a flexible schedule and the ability to balance your work and personal life. Additionally, you will be eligible for nearly 4 weeks of paid time off accrued during the first year, paid time off to volunteer, and a 401(k) plan with a company match up to 7%.

Work Schedule

The work schedule for this position is Monday through Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team. Saturday hours would be 9 a.m. to 3 p.m.

Our Commitment to Diversity, Equity, and Inclusion

At blithequark, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you are a motivated and experienced customer service professional with a passion for insurance, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark. Please submit your application through our website.

Equal Opportunity Employer

blithequark is an equal opportunity employer. We are committed to diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all team members.

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