Experienced Customer Service Representative – Remote Support for blithequark's USPS.com and Associated Applications

Are you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Customer Service Representative (CSR) supporting the USPS.com and associated applications.

About blithequark

blithequark is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. blithequark operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit blithequark.com to learn how we're keeping people around the world safe and secure.

Responsibilities

As a Customer Service Representative at blithequark, you will play a critical role in providing technical assistance to end-users on products and services via live chat sessions and email inquiries. You will be responsible for:

• Delivering customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
• Ensuring that end-user problems are resolved within Service Level Agreement (SLA) parameters
• Maintaining end-to-end problem ownership of chat and email sessions
• Working in one or multiple work queues over various customer contact channels
• Escalating issues promptly to appropriate support teams when needed
• Ensuring compliance with all company and government policies and procedures
• Collaborating with Customer Support team colleagues and other support organizations as required
• Performing other related tasks as assigned

Day-to-Day Work Responsibilities

* Provide technical assistance to end-users on products and services via live chat sessions and email inquiries

• Utilize knowledgebase and template responses to instantly respond to chat sessions and/or email inquiries
• Select appropriate methods from a variety of procedures or make simple adaptations and interpretations
• Report to the Internet Customer Care Center (IC3) Help Desk Team Lead
• Work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Collaborate with colleagues and other support organizations to resolve complex technical issues

Qualifications

Basic Qualifications:

* High school graduate or equivalent and a minimum of one year customer service experience is required

• U.S. Citizenship or Green Card required
• Must have the ability to obtain and maintain a Public Trust clearance
• Type 45 WPM
• Ability to accurately document ticketing information with minimal errors and/or rework
• Ability to work independently, achieve productivity goals, and manage one's time
• Communicate effectively, both orally and in writing
• Attention to detail and a positive attitude
• Possesses the ability to successfully manage and prioritize concurrent tasks
• Proficiency using windows-based applications and software (Microsoft Office)
• Must be able to work on weekends and/or on rotating schedules if required

Preferred Qualifications:

* Help desk/service desk experience desirable

• Live Chat and/or any Customer Relationship Management (CRM) software tools
• Degree from an accredited College / University preferred

Target Salary Range

$30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

Benefits

At blithequark, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care

Work Environment and Company Culture

As a remote employee, you will be working from home and must have stable, dependable internet and sufficient workspace free of undue distractions. blithequark will provide all hardware, software, and training required for the position. Our company culture values collaboration, innovation, and customer satisfaction. We are committed to providing a supportive and inclusive work environment that fosters growth and development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website at blithequark.com/careers. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer including Disability/Veteran. We are committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from diverse candidates and are an affirmative action employer. Apply for this job