Experienced Customer Service Agent – Partner Support Specialist
Join blithequark, a leading mobility assistance company, as we revolutionize the way people live, work, and interact with each other. As a Customer Service Agent – Partner Support Specialist, you will be at the forefront of delivering exceptional experiences to our partners and customers, fostering long-lasting relationships, and driving business growth.
Your Mission:
As a key member of our Partner Support team, your mission is to resolve complex inquiries from partners and executives with efficiency and professionalism, ensuring a seamless resolution process. Your legacy is the transformation of complex inquiries into successful outcomes, strengthening trust, improving workflows, and contributing to long-lasting partnerships. By joining blithequark, you will have the opportunity to make a meaningful impact on our customers' lives and help us become the world's leading mobility assistance company.
Responsibilities:
As a Customer Service Agent – Partner Support Specialist, you will be responsible for: 1. Cross-training and Onboarding (First 2 months):
- Achieve cross-training in blithequark's essential platforms: CSS, Hero, LYFT, and InContact.
- Perform inbound and outbound calls/chats to resolve inquiries from partners and executives.
- Cross-training for case creation.
- Effectively perform Job Management (JM) tasks by identifying the root cause of the issue.
- Understand workflows and ensure proper escalation paths are followed.
2. Independent Decision-Making (Next 4 months):
- Demonstrate the ability to make independent, executive decisions when handling cases.
3. Elevating Partnerships and Customer Interactions (6-8 months):
- Elevate partnerships and customer interactions to create a consistent and streamlined workflow across cases.
4. Ongoing Responsibilities:
- Ensure timely and accurate execution of all tasks within assigned workload.
- Continue to build a strong foundation with partners, fostering ongoing trust and collaboration.
- Demonstrate accountability in all deliverables.
Who You Are:
We are looking for a highly skilled and motivated individual with:
Minimum of 2 years of experience
in conflict resolution.
Minimum of 1 year of experience
in cross-functional team collaboration.
Proficiency in handling inbound and outbound calls/chats
with a focus on resolution and stakeholder satisfaction.
Chat experience
with the ability to manage multiple conversations simultaneously.
Typing Speed: Minimum of 50 WPM
*
Experience communicating with higher leadership
, including partners, executives, and senior management.
Proven ability to critically think through challenging or vague situations
to reach effective resolutions.
Demonstrated experience documenting cases clearly and effectively
for diverse audiences.
Ability to multitask and prioritize tasks under tight deadlines
in a fast-paced environment.
Key Competencies:
As a Customer Service Agent – Partner Support Specialist, you will possess:
The go-to person for resolving complex partner and executive inquiries
, leveraging your expertise to deliver timely and high-quality solutions.
A strong communicator
with above-average skills in both written and oral formats, capable of engaging with stakeholders at all levels, including senior leadership.
Comfortable working in a high-pressure, fast-paced environment
where priorities shift rapidly.
Proficient in proactively managing VIP cases
and fostering strong relationships with partners and executives.
Equipped with grace under fire
, excelling under pressure while maintaining a stakeholder-first approach.
The Nitty Gritty:
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Location:
This position is remote, and you have the option of working from anywhere in the U.S.! Successful candidates for this position must be located outside of California.
Manager:
You'll report to Partner Support Queue Supervisor.
Compensation:
The starting base rate for this position is $17.00 per/hour. Individual pay is determined by job-related skills, experience, and relevant education or training.
Benefits:
At blithequark, we offer a comprehensive benefits package, including short-term disability, long-term disability, and life insurance, as well as three medical plans, two dental plans, a vision plan, and other valuable benefits. You'll have 12 holidays off and accrue between 10-20 days of paid time off annually based on your years of service.
Our Fair Hiring Practices:
At blithequark, we celebrate diversity and inclusion. We are an equal opportunity employer, and employment and advancement at blithequark are based on a person's merit and qualifications. We do not discriminate against any applicant or employee on the basis of race, ethnicity, color, national origin, ancestry, citizenship, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender, gender identity or expression, physical or mental disability, or any other characteristic protected by federal, state or local law.
How to Apply:
If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.geturgently.com](http://www.geturgently.com) to learn more about blithequark and our mission. To apply, please click on the link below: Apply Job! Apply for this job