Experienced Part-Time Customer Experience Advisor – Remote, Nashville

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where creativity and innovation are encouraged? If so, we invite you to join blithequark as a part-time Customer Experience Advisor, working remotely from Nashville, TN. As a key member of our team, you will play a vital role in representing blithequark and providing top-notch support to our customers across the globe.

About blithequark

At blithequark, we're on a mission to revolutionize the way people experience eyewear. Founded in 2010, our company has been pioneering innovative ideas, designing stylish products, and developing cutting-edge technologies to help people see the world in a new light. We're committed to making a positive impact on our customers, employees, and the world at large. Our values of creativity, empathy, and innovation drive everything we do, from our products to our company culture.

What You'll Do

As a Customer Experience Advisor, you will be responsible for delivering exceptional customer service through various channels, including email and live chat. You will be the face of blithequark, providing personalized support to our customers, and helping them navigate our products and services. Your expertise will be essential in resolving customer inquiries, addressing concerns, and ensuring that every interaction is nothing short of wonderful. Some of your key responsibilities will include:

• Delivering exceptional customer service through email and live chat, ensuring that every interaction is personalized and tailored to the customer's needs
• Learning and utilizing our internal management system to efficiently process sales orders and maintain customer relationships
• Collaborating with your teammates, management, and other departments through internal communication software to ensure seamless communication and coordination
• Identifying and resolving customer pain points and trends, and providing innovative solutions to optimize the customer experience
• Staying up-to-date with product knowledge, company policies, and industry trends to provide accurate and informed support to customers

Who You Are

We're looking for a self-starter who is passionate about delivering exceptional customer experiences. You're a creative problem solver who thinks outside the box, and a sensitive and skilled communicator who can adapt your tone and style to suit different audiences. You're eager to learn new technology systems and procedures, and able to juggle multiple tasks while remaining organized and attentive to detail. Some of the essential qualifications for this role include:

• A self-starter mentality, with a passion for delivering exceptional customer experiences
• Excellent communication and problem-solving skills, with the ability to adapt to different situations and audiences
• Ability to work independently, with minimal supervision, in a fast-paced and dynamic environment
• Proficiency in navigating multiple tabs and windows, with a strong understanding of keyboard shortcuts
• Ability to stay energized and motivated in a high-volume work environment
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
• Strong product knowledge and understanding of industry trends and best practices

Requirements

To be successful in this role, you will need to meet the following requirements:

• Be available to attend a virtual two-week onboarding program via Google Meet video calls
• Have a quiet workspace with minimal noise, where you can fulfill your shifts
• Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

While not required, we highly value candidates with:

• Customer service experience, preferably in a remote or call center environment
• Experience working from home, with a strong understanding of remote work best practices

Compensation and Benefits

As a part-time Customer Experience Advisor, you will be compensated at a rate of $13.00 per hour. We offer a range of benefits, including:

• Competitive hourly rate
• Opportunities for career growth and professional development
• Flexible scheduling and remote work options
• Access to cutting-edge technology and tools
• Collaborative and inclusive company culture
• Opportunities for volunteering and community involvement

Work Environment and Company Culture

At blithequark, we're committed to creating a workplace that is inclusive, equitable, and supportive of all employees. Our company culture is built on the values of creativity, empathy, and innovation, and we encourage our employees to bring their authentic selves to work every day. We're proud to be a Best Place to Work for LGBTQ+ employees, as recognized by the Human Rights Campaign.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team of innovators, creatives, and problem solvers who are shaping the future of eyewear. Apply for this job