Job Title: Experienced Customer Service Representative - Water Billing Specialist at blithequark

Join blithequark's Team and Make a Splash in Water Billing Customer Service!

Are you a customer service superstar with a passion for water billing and a knack for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want you to join our dynamic team at blithequark as a Customer Service Representative - Water Billing Specialist!

About blithequark

blithequark is a leading provider of innovative water management solutions, dedicated to delivering exceptional customer experiences and making a positive impact on our community. Our team is passionate about water conservation, customer satisfaction, and employee growth. We're a dynamic and inclusive organization that values diversity, equity, and inclusion.

Job Summary

As a Customer Service Representative - Water Billing Specialist at blithequark, you will be the face of our organization, providing top-notch customer service to our valued customers. You will respond to routine telephone inquiries, resolve billing and account-related issues, and maintain accurate records in our data system. If you're a team player with excellent communication skills, a passion for customer service, and a knack for problem-solving, we want to hear from you!

Key Responsibilities:

* Respond to routine telephone inquiries from the public and other city departments regarding water billing, service connections, disconnections, transfers, extensions of payment, sewer/water averaging, and general information.

• Enter change of service information into our data system and verify customer details.
• Maintain accurate records of customer contacts, non-payment accounts, and change of address information.
• Operate a two-way radio to communicate with colleagues and receive messages.
• Utilize basic office equipment, such as printers, scanners, and calculators.
• Post numerical records and maintain accurate filing systems.
• Collaborate with colleagues to resolve customer issues and provide exceptional service.

Essential Qualifications:

* High school diploma or equivalent required; completion of at least one course in general office practices or equivalent work experience.

• 35 WPM typing test required (testing will be scheduled at City Hall, Human Resources, 72 W. College Ave, 2nd floor, Suite #201).
• Ability to maintain customer confidentiality and handle sensitive information.
• Knowledge of general office practices and procedures.
• Familiarity with office machines and operation techniques.
• Basic arithmetic skills and ability to read, understand, and interpret city policies.
• Excellent communication and interpersonal skills.
• Ability to establish and maintain effective working relationships with coworkers and the general public.

Preferred Qualifications:

* Previous customer service experience in a water billing or utility setting.

• Knowledge of water billing software and systems.
• Ability to lift books, files, or other materials weighing up to 15 pounds.
• Valid operator's license with a good driving record.

What We Offer:

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive training program to ensure your success.
• Flexible scheduling and work-life balance.

Work Environment:

* Our office is located in a vibrant and diverse community, surrounded by beautiful parks and scenic views.

• We offer a comfortable and modern work environment, equipped with state-of-the-art technology and amenities.
• Our team is passionate about water conservation and customer satisfaction, and we're committed to making a positive impact on our community.

How to Apply:

If you're a motivated and customer-focused individual with a passion for water billing, we want to hear from you! Please submit your application online, and we'll be in touch to schedule your typing test and interview. Don't miss this opportunity to join our dynamic team at blithequark and make a splash in water billing customer service! Apply Job! Apply for this job