Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with America’s Fastest and Most Reliable Network

At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in new and exciting ways. We're a place where you can share your ideas, learn, grow, and thrive in a collaborative and inclusive environment that values diversity and fosters a sense of belonging. As a Customer Sales and Service Representative at blithequark, you'll be at the forefront of delivering exceptional customer experiences to our valued customers. With your superior sales and customer service skills, you'll be the face of our company, providing top-notch support and guidance to our customers as they navigate our products and services. You'll be empowered to make a real difference in people's lives, and we're looking for someone who is just as passionate about making a positive impact as we are.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be responsible for:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service.

Even Better If You Have

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance
• Tuition assistance
• Award-winning total rewards package

Compensation

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment

As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment that suits your needs.

Equal Employment Opportunity

We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our community of innovators, thinkers, and doers. Apply Job! We can't wait to hear from you! Apply for this job