Experienced Customer Service Representative - Healthcare - Seasonal Provider Services

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a pioneering healthcare software company that's revolutionizing the way health plans and care management organizations interact with their members. Located in Glendale, CA, blithequark is a remote-friendly workplace that values innovation, technology, and collaboration. Our teams are dedicated to building powerful technology that provides an amazing user experience, scalability, and automation. As a Customer Service Representative on our Provider Services team, you'll play a critical role in helping us achieve our mission of disrupting and modernizing healthcare.

About blithequark

blithequark is a healthcare software company that's pushing the boundaries of what's possible in the industry. Our self-service platform mines health data using AI, NLP, and advanced analytics, enabling health plans to focus on the quality of care people receive. We're not just building software – we're building a better future for healthcare.

Job Summary

We're seeking experienced Customer Service Representatives to join our Provider Services team on a seasonal basis. As a key member of our team, you'll be responsible for coordinating and collecting medical records from provider offices, medical groups, and other medical facilities and/or entities. You'll work closely with our teams to ensure seamless communication and problem resolution, providing an exceptional experience for our customers.

Key Responsibilities

* Make outbound calls to Provider offices and answer inbound calls to ensure timely and effective communication

• Investigate, conduct research, and analyze Customer data for outreach and problem resolution
• Work day-to-day operations to ensure goals are met in a constantly changing and fast-paced environment
• Provide problem resolution through effective communications (via phone and email)
• Collaborate with our teams to identify and implement process improvements
• Work on projects of limited scope and complexity; generally follows set procedures. Works under supervision and receives instructions.

Competencies, Knowledge, and Skills

* Ability to manage and prioritize multiple tasks in a fast-paced environment

• Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner
• Ability to develop, prioritize, and accomplish goals in a dynamic environment
• Proficient in Microsoft Office (Word, Excel, and PowerPoint)
• Detail-oriented with a focus on accuracy and quality
• Effective listening and critical thinking skills, with the ability to analyze complex information and make informed decisions
• Effective problem-solving skills with attention to detail

Essential Qualifications

* 1-2 years of experience in a customer-facing role, preferably in the healthcare industry

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Ability to work in a remote environment with minimal supervision
• Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions

Preferred Qualifications

* Experience working in a healthcare software company or related industry

• Familiarity with electronic health records (EHRs) and medical billing systems
• Certification in customer service or a related field (e.g. Certified Customer Service Representative (CCSR))
• Experience working with AI, NLP, and advanced analytics

Work Environment and Culture

blithequark is a remote-friendly workplace that values collaboration, innovation, and continuous learning. Our teams are dedicated to building a culture that's inclusive, diverse, and supportive. As a member of our team, you'll have access to:

• A dynamic and fast-paced work environment with opportunities for growth and development
• Collaborative teams that value open communication and feedback
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and continuing education

Compensation and Benefits

* $18.50/hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and continuing education

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We can't wait to hear from you! Apply Now! Apply for this job