Experienced Clinical Customer Service Representative – Remote Call Center

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join our team at blithequark as a Clinical Customer Service Representative in our high-volume remote call center. As a key member of our customer service team, you will play a vital role in supporting our mission to empower individuals to live healthier and longer.

About blithequark

blithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional service to our members nationwide. Our team is comprised of passionate and dedicated professionals who share a common goal of improving the lives of our members. As a remote employee, you will be part of a dynamic and collaborative team that values work-life balance, flexibility, and continuous learning.

Job Summary

We are seeking experienced customer service professionals to join our remote call center team, providing exceptional service to our members nationwide. As a Clinical Customer Service Representative, you will be responsible for responding to customer inquiries, resolving issues, and providing information regarding all aspects of our members' association with blithequark. This is a unique opportunity to join a leading healthcare organization and make a meaningful impact on the lives of our members.

Responsibilities

As a Clinical Customer Service Representative, your key responsibilities will include:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary blithequark systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent required
• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you will need to demonstrate:

• Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Work Environment

As a remote employee, you will be working from home in a designated work area with company-provided technology equipment. You will need to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Mobility and Physical Requirements

This role requires primarily sedentary work, with the ability to sit for long periods of time. You will need to be able to speak, see, and hear other personnel and/or objects, communicate both in oral and written form, and use a telephone and computer keyboard.

Benefits and Compensation

As a Clinical Customer Service Representative at blithequark, you will enjoy:

• Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Equal Employment Opportunity

blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace and strive to create a culture that values and respects the contributions of all employees. We welcome applications from qualified individuals with disabilities and disabled veterans.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Job! Apply for this job