Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about delivering exceptional technical support and customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team of Fiber Customer Support Analysts. As a key member of our team, you will play a vital role in providing top-notch support to our customers, ensuring their satisfaction and loyalty.
About blithequark
At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we love – driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere, and always. We're a place where the true you can learn, grow, and thrive.
Your Role
As a Fiber Customer Support Analyst, you will be the face of blithequark, providing exceptional technical support and customer service to our Fios customers. You will join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You will thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world. Even better if you have:
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Essential Qualifications
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Basic knowledge of computer systems and software applications
- Ability to work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
Preferred Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
- Knowledge of communication and networking components
- Experience with customer relationship management (CRM) software
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Basic knowledge of computer systems and software applications
- Ability to work in a fast-paced environment with multiple priorities
- Strong customer service skills
- Ability to adapt to changing situations and priorities
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As a Fiber Customer Support Analyst, you will have opportunities to:
- Develop your technical skills and knowledge
- Take on new challenges and responsibilities
- Collaborate with cross-functional teams to drive business results
- Participate in training and development programs to enhance your skills and knowledge
- Enjoy a dynamic and supportive work environment that encourages learning and growth
Work Environment and Company Culture
As a remote worker, you will have the flexibility to work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and respect. We celebrate our employees' differences and strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A base salary range of $670.00 to $1,774.50 weekly (depending on location and confirmed job-related skills and experience)
- Incentive-based compensation with the potential to earn more
- Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Award-winning total rewards package designed to help you move forward in your career and in areas of your life outside of blithequark
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now! We can't wait to hear from you! Apply for this job