Experienced Customer Service and Support Representative – Delivering Exceptional Experiences in Exterior Building Products

At blithequark, we're revolutionizing the way we approach customer service and support. Since 2022, we've been investing in people, operations, and brands to maximize our potential and create a workplace where ideas and input are valued. If you're passionate about delivering exceptional experiences and making a lasting impact, this is the perfect opportunity for you to join our team.

About blithequark

As a leading distributor of exterior building products for residential and commercial remodeling and new construction markets, blithequark has been a trusted partner to contractors, remodelers, builders, and architects since 1947. With over 100 company-operated supply centers across the United States, we're committed to providing a wide range of windows, siding, metals, and other building products that meet the unique needs of our customers.

Position Summary

We're seeking an experienced Customer Service and Support Representative to join our Supply Center team. As a critical role in our organization, you'll be responsible for delivering exceptional customer service through superior communication, product knowledge, and problem-solving skills. You'll work closely with customers to understand their needs, provide quotes, process orders, and schedule product deliveries. If you're a results-driven, self-motivated individual with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you.

Key Accountabilities

As a Customer Service and Support Representative, you'll be responsible for:

• Delivering exceptional customer service by responding to customer needs thoroughly, accurately, and in a timely manner
• Developing and maintaining a high level of product knowledge to provide expert advice and recommendations to customers
• Fielding and resolving customer issues and questions in a professional and courteous manner
• Performing inside sales duties as needed, including processing orders, scheduling deliveries, and communicating with customers
• Utilizing consultative selling skills to establish, develop, and service new customer accounts
• Providing quotes to customers and processing customer orders accurately and efficiently
• Scheduling product deliveries and communicating with customers to ensure timely and successful delivery
• Ordering inventory for replenishment to maintain optimal stock levels
• Operating in a safe manner and maintaining a safe work environment
• Supporting the Supply Center Team in attaining overall goals and objectives of the business unit
• Accurately entering orders and maintaining accurate records
• Following and executing any additional direction given by the Branch Manager to assist in obtaining overall goals and objectives of the organization
• Performing other duties as necessary to support the team and achieve business objectives

Essential and Preferred Qualifications

To be successful in this role, you'll need:

• Ability to multi-task and make business decisions in a constantly changing, fast-paced environment
• Composed under pressure with a results-driven attitude
• Self-motivated and enthusiastic with a positive attitude
• Effective time management and organizational skills
• Excellent communication skills, including written, oral, and listening skills
• Ability to learn and adapt to new technology and systems
• College degree preferred, but not required
• 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
• Microsoft Excel, Office, and Outlook experience
• General knowledge of the building industry preferred but not required

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills to resolve customer issues and improve processes
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong organizational and time management skills to manage multiple tasks and projects
• Ability to learn and adapt to new technology and systems
• Strong product knowledge and ability to provide expert advice and recommendations to customers
• Ability to work independently and as part of a team to achieve business objectives

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service and Support Representative, you'll have opportunities to:

• Develop your product knowledge and skills through training and mentoring programs
• Take on additional responsibilities and challenges to advance your career
• Participate in cross-functional teams to improve processes and achieve business objectives
• Collaborate with colleagues to share ideas and best practices
• Access training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

Our Supply Center is a dynamic and fast-paced environment where you'll work closely with customers and colleagues to deliver exceptional customer experiences. As a blithequark employee, you'll enjoy:

• A collaborative and supportive work environment with a focus on teamwork and idea-sharing
• Opportunities to learn and grow with a company that values employee development and career advancement
• A comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with matching contributions
• A minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year
• A collaborative environment with idea-sharing, learning, and curiosity
• Training and mentoring
• Opportunities for growth within the company

Compensation, Perks, and Benefits

As a blithequark employee, you'll enjoy a competitive compensation package, including:

• A minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year
• A comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with matching contributions
• Opportunities for bonuses, commissions, or other forms of compensation
• A collaborative environment with idea-sharing, learning, and curiosity
• Training and mentoring
• Opportunities for growth within the company

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our team and become a part of blithequark's mission to revolutionize the way we approach customer service and support. Apply for this job