Job Title: Remote Customer Service Representative – Deliver Exceptional Health Insurance Enrollment Experience

As a Remote Customer Service Representative at blithequark, you will be an integral part of our elite team, dedicated to delivering an exceptional customer experience and making finding and enrolling in health insurance simple for millions of consumers across the country. With a strong commitment to building a motivating and positive work environment, despite working remotely, we are seeking reliable, dedicated, and self-driven individuals to join our team.

About blithequark

blithequark is a leading innovator in the health insurance industry, with the largest state-based marketplace footprint. Our consumer-friendly interface and decision support tools empower consumers to make better health plan decisions. We build and operate award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our innovative solutions include eligibility determination, plan selection, and enrollment technology for state agencies, as well as agent marketing and call center tools and services.

Join Our Team

As a Remote Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. We are committed to building each other up and creating a motivating and positive work environment, even in a remote setting. Our vision is to make finding and enrolling in health insurance simple, and we believe that this is more important now than ever before.

Key Responsibilities

As a Remote Customer Service Representative, your key responsibilities will include:

• Inbound and outbound calls to deliver exceptional customer experiences
• Managing customer accounts and providing technical support
• Application data entry and online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve customer issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, with a focus on multitasking and task prioritization
• Completing extensive self-study, training, and testing to ensure eligibility for certifications
• Adhering to regulated guidelines for communications via all channels

Qualifications

To be successful in this role, you will need to possess:

• Moderate to advanced computer skills
• A high level of comfort learning new technology
• A high level of professionalism
• Excellent verbal and written communication skills
• Comfort working from home
• Self-motivation and a success-driven attitude

Preferred Experience

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance or the Affordable Care Act, would be beneficial. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus.

What We Offer

As a Remote Customer Service Representative at blithequark, you can expect:

• Paid training to ensure your success in the role
• Full-time, seasonal temp-to-permanent roles with opportunities for growth and development
• Performance and attendance-based incentives, in addition to your base pay
• The convenience of working from home, with a collaborative and supportive team environment
• A comprehensive benefits package, including 401K match and Individual Coverage HRA (ICHRA)
• Paid time off (PTO) to ensure work-life balance

Compensation Details

* Base pay: $14.50 per hour

• Enhanced rate: $16.00 per hour, contingent on weekly attendance and performance
• Spanish bilingual base pay: $15.50 per hour
• Spanish bilingual enhanced rate: $17.00 per hour, contingent on weekly attendance and performance

Requirements

To ensure your success in this role, you will need to meet the following requirements:

• Be at least 18 years of age
• Have a minimum internet speed of 35 mb/s
• Have a dedicated, private, and secure workspace
• Have a personal laptop or desktop computer required for the training period
• Commit to full attendance during the 3-week training period
• Complete a background check and health screening
• Have cable/fiber broadband internet with a hard-wired ethernet connection (mobile internet service providers and satellite are not compatible)

Career Growth Opportunities

As a Remote Customer Service Representative at blithequark, you will have opportunities for career growth and development. We offer comprehensive training and support to ensure your success in the role, and we are committed to building a motivating and positive work environment. With a focus on delivering exceptional customer experiences, we believe that this is the perfect opportunity for you to grow and develop your skills.

Apply Now

If you are a reliable, dedicated, and self-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a dynamic team that is making a difference in the health insurance industry. Apply Job! Apply for this job