Experienced Customer Service Representative – Order Management and Production Support

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and ensuring seamless production processes? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative – Order Management and Production Support. At blithequark, we pride ourselves on being a leading provider of innovative solutions and services. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and dedicated team members who share a common goal: to exceed customer expectations and drive business growth. As a key member of our Customer Service team, you will play a vital role in ensuring the smooth operation of our production processes, from order management to customer communication.

Key Responsibilities:

* Process customer orders generated by account managers with accuracy and efficiency, ensuring a seamless production process

• Facilitate purchase orders, verify accuracy, and document releases from inventory
• Manage internal forms, including custom labels, bills of lading, job tickets, invoices, and FSI/FSC records
• Assist the estimating department as needed and perform additional tasks and duties assigned by the Director of Sales
• Fill in for account managers and assume their responsibilities when they are absent
• Prepare materials for return to customers and document Haz-Mat orders
• Order marketing materials and work in compliance with Safe-Well policies at all times
• Collaborate with cross-functional teams to resolve customer inquiries and issues
• Develop and maintain strong relationships with customers, account managers, and internal stakeholders

Essential Qualifications:

* High school graduate or equivalent required; associate's degree or technical school preferred

• 2+ years of experience in customer service, order management, or a related field
• Excellent communication, organizational, and problem-solving skills
• Ability to work accurately and thoroughly, with attention to detail
• Strong time management and prioritization skills, with the ability to meet deadlines
• Proficiency in Microsoft Suite and ability to learn new software applications
• Bronze designation on ACT or equivalent will be considered in lieu of high school equivalency

Preferred Qualifications:

* Experience in a manufacturing or production environment

• Knowledge of production capabilities and product offerings
• Familiarity with customer relationship management (CRM) software
• Certification in customer service or a related field

Skills and Competencies:

* Accuracy and attention to detail

• Active listening and communication skills
• Organizational and time management skills
• Problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Strong customer service skills and a customer-centric approach
• Ability to adapt to changing priorities and workflows
• Collaborative and team-oriented mindset

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and innovative environment

• Access to training and development programs, including on-the-job training and mentorship
• Collaborative and supportive team environment with a focus on teamwork and open communication
• Recognition and rewards for outstanding performance and contributions to the team
• Opportunities for advancement and career progression within the company

Work Environment and Company Culture:

* blithequark is a leading provider of innovative solutions and services, with a commitment to excellence and customer satisfaction

• Our state-of-the-art facilities and cutting-edge technology provide a dynamic and engaging work environment
• Our team members are dedicated, passionate, and committed to delivering exceptional results
• We value diversity, inclusion, and teamwork, with a focus on creating a positive and supportive work environment
• We offer a range of benefits and perks, including flexible scheduling, paid time off, and opportunities for professional growth and development

Compensation and Benefits:

* Competitive hourly rate: $14.00 - $18.58 per hour

• Comprehensive benefits package, including:

+ 401(k) and 401(k) matching + Dental insurance + Disability insurance + Employee assistance program + Flexible spending account + Health insurance + Life insurance + Paid time off + Paid training + Tuition reimbursement + Vision insurance

Schedule and Work Location:

* 8-hour shift, Monday to Friday

• Day shift
• In-person work location

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job