Experienced Customer Service & Sales Specialist I (Remote) - Revolutionizing Home Care with Compassion and Innovation

At blithequark, we're not just a healthcare company - we're a team of passionate individuals dedicated to delivering dignity and support to patients in need of care in their homes and to the caregivers who care for them. With a strong commitment to our values of Here For You, Own It, Do the Right Thing, and Be Positive, we're continually pushing the boundaries of innovation and excellence in home care. As a leading consumer-directed home care agency in NY State, we're expanding our reach and impact, and we're looking for talented individuals like you to join our team.

Join Our Mission to Make a Positive Impact

As a HomeCare Sales Specialist I for our Pre-Care team, you'll play a vital role in connecting with inbound callers, emails, and chats to promote the uniqueness of blithequark and our programs. This role combines the initial lead and SR creation process for both patients and caregivers, with the goal of converting each lead into a Service Record. If you're passionate about providing exceptional customer service, have a knack for sales, and are eager to make a difference in the lives of others, we want to hear from you!

Department & Position Overview

The HomeCare Sales Specialist role is a remote position with potential travel into the blithequark office or hub closest to you for meetings and/or collaboration. As a key member of our Pre-Care team, you'll be responsible for:

• Working closely with patients and caregivers to educate them and assist them in beginning the application and enrollment process, with the goal of helping patients begin this journey every day.
• Providing necessary documentation and requirements with the State Department of Health, patients' insurance, and the patient's caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care.
• Providing high-level customer service through one-call resolution, as measured by "no need for additional follow up," demonstrating blithequark's values of ensuring care and compassion with a positive, helpful demeanor.
• Consistently meeting monthly performance metrics of creating cases and call handling.
• Creating high-quality cases without errors by using the guides available and ensuring that every case has accurate data to ensure it makes it to on Care.
• Providing empathy and genuine care on each call.

Responsibilities

* Act as the primary point of contact for prospective patients and caregivers, coaching them through the early stages of the education process of the CDPAP program.

• Demonstrate effective case management by maintaining a 1 business day email, chatter, and voicemail response time.
• Achieve a daily standard to create a minimum of 4 Service Records for blithequark's CDPAP and LHCSA program.
• Maintain a minimum of 3 hours of talk time each day, contingent on volume of marketing.
• Maintain high-quality customer service on all inbound & outbound calls with potential patients & caregivers.
• Maintain detailed patient and caregiver case notes.
• Focus on the growth of blithequark's population by enrolling each valid lead with interest.

Ideal Candidate Will Possess

* Experience with telephonic sales.

• Experience in managing a high volume of inbound and outbound calls.
• A passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience.
• Ability to articulate case statuses through detailed notes on Salesforce.
• Ability to resolve issues over the telephone with eager clients comfortably.
• Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues.

Nice-to-Haves

* 2+ years of relevant experience in a similar position is preferred.

• Bilingual in Spanish, or other languages desired.
• Salesforce proficiency.

Why Work at blithequark?

We're committed to providing a best-in-class employee experience, with competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. At blithequark, we celebrate diversity and are committed to creating an inclusive environment for all employees. We're an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Compensation and Benefits

The base pay range for this role is between $18.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors, including skill set, years of relevant experience, education, location, and licensure/certifications. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and wellness programs.

Ready to Join Our Team?

If you're passionate about making a positive impact in the lives of others and are eager to join a dynamic and innovative team, we want to hear from you! Apply now to become a part of blithequark's mission to revolutionize home care with compassion and innovation. Apply Job! Apply for this job