Experienced Full Stack Customer Service Representative – Property & Casualty Insurance Licensed – Remote Opportunity

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark, a leading provider of innovative insurance solutions. As a Customer Service Representative, you will play a vital role in ensuring our customers receive the best possible service, while also driving business growth and success.

About blithequark

blithequark is not just another insurance agency – we're a forward-thinking organization that's revolutionizing the industry. With a presence in over 40 states and a team of dedicated professionals working remotely across the country, we're committed to delivering exceptional customer experiences and driving business growth. As part of a family of related businesses, our employees enjoy career development opportunities internally and across our brands, empowering them to reach their full potential.

Our Culture

At blithequark, we believe that happy employees lead to happy customers. That's why we prioritize our employees' wellbeing and provide them with the tools and support they need to succeed. Our culture reflects our values of excellence, respect, innovation, and open communication, creating a collaborative and dynamic work environment that fosters growth and development.

Job Summary

As a Customer Service Representative, you will be responsible for assisting our customers with their insurance needs, ensuring they maintain their policies with the coverage they require at a reasonable price. You will work in a fast-paced inbound call center environment, using multiple programs and systems simultaneously to resolve customer queries quickly and efficiently. Your proactive approach will identify opportunities to upsell, cross-sell, re-shop, and rewrite policies, driving business growth and revenue.

Key Responsibilities

* Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently.

• Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
• Answer questions related to coverages, billing, and policy history.
• Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs.
• Resolve customer issues, process payments, answer questions, process endorsements.
• Maintain an in-depth understanding of the software, products, and processes used by the organization.
• Maintain high call quality (QA) score, process adherence, and productivity metrics.
• All other duties as assigned.

Requirements

* Resident state P&C license required

• Strong attention to detail/accuracy when collecting and entering data.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred.
• Experience working in a high-volume and fast-paced call center environment.
• Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
• Strong reliable internet connection.
• Proactive in one's own development; welcomes coaching as an opportunity to improve.
• High energy and enjoys working in a combined team/goal-oriented environment.
• Experience with named non-owner policies, understanding SR-22, and FR-44 state fillings is a plus.
• Bilingual (English/Spanish), highly desired.

What You Can Expect from blithequark

* We will set you up for success with a paid training period either on-site or from home.

• Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits.
• An investment in our employees' professional development and growth.
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos.
• The ability to work remotely without the need for you to relocate.
• A comprehensive and highly competitive benefits package, including:

+ Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more

Equal Employment Opportunity

It is and will continue to be the policy of blithequark to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.

Ready to Join the Team?

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join the dynamic team at blithequark. Apply for this job