Job Title: Experienced Customer Service Representative - Benefits Enrollment Expert - 100% Remote After Training

About blithequark

Job Summary

Key Responsibilities:

• Receive and respond to 30-40 inbound calls per day from ADP client employees, providing benefit and open enrollment information, and explaining complex aspects of company insurance programs.
• Examine, assess, and combine data to provide information on benefits and group insurance programs, identifying needs for modification or changes in program design and administrative procedures.
• Record employee enrollment in benefits, utilizing in-depth knowledge of benefit programs, company policies, and administrative procedures.
• Utilize strong verbal and written communication skills to resolve customer inquiries and issues via inbound calls, email, and chat communication.
• Work collaboratively with internal stakeholders to ensure seamless customer service and benefits enrollment processes.

Qualifications:

To succeed in this role, you'll need:

• Previous customer service experience, with a proven track record of helping customers resolve issues and answer questions.
• Strong written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
• Proficiency in Microsoft Office, including Outlook and Word, with the ability to navigate computer systems while on the phone with customers.
• Strong attendance and reliability, with the ability to work independently and as part of a team.

Training and Onboarding:

As a Benefits Enrollment Expert, you'll undergo comprehensive training and onboarding, covering the following topics:

• Benefits enrollment processes and procedures.
• Company insurance programs and policies.
• Administrative procedures and data management.
• Customer service best practices and communication skills.

Work Environment and Culture:

As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our culture is built on collaboration, innovation, and a passion for delivering exceptional customer service.

Compensation and Benefits:

We offer a competitive hourly rate of $18, with opportunities for growth and advancement based on performance and demand. As a temporary employee, you may be eligible for the following benefits:

• Medical, dental, and vision insurance.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan, with pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability insurance.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Contract Length and Schedule:

This is a 3-month contract opportunity, with the possibility of extension or conversion to a permanent role based on performance and demand. Your schedule will be assigned after training, with a minimum of 40 hours per week, including one Saturday per month (OT).

How to Apply:

If you're a motivated and customer-focused individual with a passion for benefits enrollment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark.