Experienced Customer Support Specialist for LSCM Sales – Delivering Exceptional Service and Driving Business Growth at blithequark

Introduction to blithequark

At blithequark, we are driven by a mission to serve society with superior quality, and we believe that every teammate plays a vital role in achieving this goal. As a valued member of our team, you will be part of a larger mission that goes beyond just a job. We offer a comprehensive range of benefits, including formal training, competitive performance incentives, paid vacation and holidays, healthcare packages, and a 401k plan to help you build your future. Our commitment to diversity, equity, and inclusion means that we champion all perspectives, individuals, and teams, and we understand the importance of seeing the world and our business through many different lenses.

Job Overview

We are seeking an experienced Customer Support Specialist to join our team at blithequark. As a key point of contact for our authorized independent US and Canadian dealers and company-owned locations, you will be responsible for providing order management services to clients, including order quoting, order processing, order fulfillment, order review, order entry, order dispatch, and support. Your primary goal will be to deliver exceptional customer service, drive business growth, and ensure timely resolution of issues.

Key Responsibilities

• Proactive account management for assigned accounts to support the needs of our customers and Sales representatives with collaborative interactions
• Handle multiple priorities and work in a fast-paced team environment
• Monitor and track orders to ensure delivery requirements and shipments are being met to the customers' satisfaction
• Evaluate situations and determine the best path of resolution
• Analyze and interpret data for customer orders, providing timely feedback to the customer and sales representative
• Leverage networks and resources available when problems arise to find effective and innovative solutions that maintain relationships without negatively affecting business results
• Manage new product launches to increase speed to market and ensure smooth transition
• Responsible for learning, effectively using, and coaching others on marketing programs and selling tools (Salesforce, customer portal)
• Other duties as assigned

Essential Qualifications

To be successful in this role, you will need:

• A High School diploma with relevant experience and/or a minimum of 2-3 years of customer support experience in a call center or similar environment
• Excellent problem-solving skills
• Detail-oriented and organized
• Team player who leads by example

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• SAP experience
• Salesforce experience
• Previous experience in a similar industry or role

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and organizational skills
• Ability to work collaboratively as part of a team
• Strong customer service skills and ability to resolve issues in a timely and professional manner

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our teammates grow and develop in their careers. As a Customer Support Specialist, you will have access to formal training, coaching, and mentoring to help you develop your skills and knowledge. You will also have opportunities to take on new challenges and responsibilities, and to contribute to the development of new processes and procedures.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and teamwork. We believe that every teammate has a unique perspective and contribution to make, and we encourage open communication, collaboration, and innovation. As a remote worker, you will be part of a virtual team that is connected through technology and a shared commitment to delivering exceptional customer service.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes paid vacation and holidays, healthcare packages, and a 401k plan to help you build your future. We also offer a range of perks, including flexible working hours, remote work options, and opportunities for professional development and growth.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and driving business growth. With a commitment to diversity, equity, and inclusion, and a range of benefits and perks, we offer a unique and rewarding work environment that will help you grow and develop in your career. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark.