Experienced Client Customer Service Support Representative – Remote Opportunity with blithequark's Revenue Cycle Management Division

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, innovative environment where learning and growth are valued? If so, we invite you to join blithequark's Revenue Cycle Management Division as a Client Customer Service Support Representative!

About blithequark

blithequark is a leading healthcare company dedicated to improving health and improving lives. Our Revenue Cycle Management Division is a critical component of our organization, working tirelessly to ensure that our clients receive the highest level of service and support. As a valued member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for customer service and your commitment to excellence.

Job Description

As a Client Customer Service Support Representative, you will play a vital role in our Contact Center team, providing world-class customer service to physician offices, hospital laboratories, patients, and internal customers. Your primary responsibilities will include:

• Following approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims
• Continuously evaluating current policies and SOPs, identifying areas for improvement, and recommending process enhancements
• Handling sensitive information in a confidential manner
• Reading and understanding explanation of benefits or correspondence
• Documenting all activity related to claims
• Communicating via telephone with physicians, insurance companies, and patients
• Utilizing tools to verify eligibility, claim status, and/or obtain better billing information

Key Responsibilities:

* Provide exceptional customer service to clients, ensuring their needs are met accurately and efficiently

• Collaborate with internal teams to resolve complex issues and improve processes
• Develop and maintain a thorough understanding of blithequark's products and services
• Stay up-to-date on industry trends and regulatory requirements
• Participate in ongoing training and professional development to enhance skills and knowledge

Requirements:

* High School Diploma or equivalent

• Remote work experience and ability to manage time and tasks independently while maintaining productivity
• Previous medical and/or call center experience a plus
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and other software applications

Technical Requirements:

* Internet download speed of at least 50 megabytes per second

• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord; equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port

Why Join blithequark?

* Work from home opportunity with a flexible schedule

• Generous paid time off and comprehensive benefits package
• Medical, Vision, and Dental Insurance Options
• Flexible Spending Accounts
• 401(k) and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• And many more incentives!

Pay Range:

The pay range for this position is $15.25 - $21.00.

Application Window:

The application window closes on 9/11/2024.

Schedule:

Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

Benefits:

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

Equal Opportunity Employer:

blithequark is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Or any other legally protected characteristic.

Accessibility:

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility.

Privacy Statement:

For more information about how we collect and store your personal data, please see our Privacy Statement.

Apply Now:

Ready to join a dynamic team and make a meaningful impact in the healthcare industry? Apply now to become a Client Customer Service Support Representative with blithequark's Revenue Cycle Management Division! Apply for this job