Experienced Customer Service Representative – Hybrid Role with Sales and Account Management

Are you a customer-centric professional with a passion for delivering exceptional service and driving sales growth? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading organization that puts its people first and values innovation, collaboration, and customer satisfaction above all else. As an Experienced Customer Service Representative at blithequark, you will be the primary point of contact for customers, responsible for all account management, selling activities, sales goal achievement, and brand awareness. You will work closely with customers to understand their needs, provide solutions, and build long-term relationships. This is a hybrid role, requiring you to work from the office at least 2 days a week, with the flexibility to work from home on other days.

About blithequark

blithequark is a dynamic and growing organization that values its employees and provides a supportive and inclusive work environment. We are proud to be a certified Great Place to Work and Top Workplace, with 84% of our employees thinking blithequark is a great place to work. We offer a range of benefits, including competitive salaries, comprehensive health insurance, and opportunities for career growth and development.

Key Responsibilities

As an Experienced Customer Service Representative at blithequark, your key responsibilities will include:

• Selling and Customer Support Activities:

+ Answering incoming customer calls, emails, or chat requests for information and resolution of issues or sales inputs within the defined Service Level Agreement (SLA) + Actively calling out to assigned customers to inquire about additional sales opportunities + Probing for add-on/solution selling opportunities during customer engagement conversations + Recognizing and routing proactive sales opportunities to management when applicable and/or entering opportunity details into the tools provided

• Achievement of Sales goals and Customer Service metrics:

+ Contributes to team achievement of service metrics and all Customer Service goals + Manages all calls in a professional, timely, and appropriate manner

• Order Management and Customer Service Activities:

+ Enters orders into the system pursuant to individual order characteristic requirements + Manages orders by auditing orders for completion and accuracy + Processing claims, redo/replacement orders, or issuing In-store credit

• Training:

+ Attends all required training courses and displays appropriate knowledge of materials + Attends Customer Service training and achieves a passing mark in the assessments + Completes and passes the self-paced trainings and monthly learning checks in a timely manner

• Miscellaneous Activities:

+ Updating ongoing maintenance of Customer Profiles for customer base (updating records in Admin Panel, Microsoft Dynamics, and other tools) + Assists the Customer Service Team with administrative duties as assigned

Essential Qualifications

To be successful in this role, you will need:

• A minimum of one year's previous sales/customer service experience, preferably in a related industry
• Experienced Customer Service professional, effective telephone, chat, email techniques, and customer care
• Proficient in verbal and written communication, including spelling, grammar, and proper use of the English language

Technical Skills

You will also need:

• Personal computing or keyboarding/data entry
• Moderate knowledge of Excel, required
• Excellent communication skills, written, and verbal, required
• Strong organizational skills, required
• Basic sales and negotiation skills, required

Why Join blithequark?

At blithequark, we offer a range of benefits, including:

• Competitive salaries and comprehensive health insurance
• Opportunities for career growth and development
• A supportive and inclusive work environment
• Flexible working arrangements, including the option to work from home
• Access to cutting-edge technology and tools
• A dynamic and growing organization with a strong commitment to innovation and customer satisfaction

How to Apply

If you are a motivated and customer-centric professional with a passion for delivering exceptional service and driving sales growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job