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Experienced Part-Time Chat Customer Service Agent – Music Industry Expert

Work from home Full-time role Hiring

Are you a music enthusiast with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? Look no further than blithequark, a leading virtual Contact Center outsourcing company that's revolutionizing the way customer service is delivered. As a Part-Time Chat Customer Service Agent, you'll be at the forefront of our mission to provide exceptional support to music fans worldwide.

About blithequark

At blithequark, we're not just a company – we're a family. Our team is built on the principles of flexibility, innovation, and a passion for making a difference. As a 100% Native Virtual company, we've ditched the traditional office setup in favor of a more modern, agile approach to work. Our teams are spread across the globe, working from the comfort of their own homes, and we're proud to say that our employees are the driving force behind our success.

Join the blithequark Family

As a Part-Time Chat Customer Service Agent, you'll be working with some of the biggest names in the music industry, helping fans navigate the world of ticketing, merchandise, and more. If you're a music lover with a knack for communication and a passion for problem-solving, we want to hear from you.

Responsibilities

As a key member of our team, you'll be responsible for:

  • Expressing genuine empathy and concern for customers' issues, addressing them as if they were your own
  • Answering, evaluating, and prioritizing requests from customers with questions or experiencing problems with services or products
  • Identifying high-risk customer situations and escalating them appropriately without hesitation
  • Keeping up with multiple chats at a time, accurately documenting all required information and chat details in the ticketing system
  • Responding to and resolving open issues in an appropriate timeframe
  • Identifying trends related to systems, platforms, and/or customers and escalating them to management
  • Multi-tasking using multiple systems, skillfully changing from one task to another without loss of efficiency or composure
  • Maintaining punctuality and attendance at all scheduled times, remaining positive and professional in all customer interactions
  • Flexibility to cross-train as requested

Qualifications

To succeed in this role, you'll need:

  • A LOVE of music, with a focus on Pop and Country genres
  • 3-5 years of call center chat experience, with technical experience strongly preferred (Zendesk experience a definite plus)
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms
  • Excellent grammar, with the ability to use the lingo when necessary
  • Previous work-from-home experience preferred
  • Understanding of contact center support metrics and ability to implement actions for improvement
  • High School Diploma or equivalent

Hardware/Software Requirements

To ensure a seamless experience, you'll need:

  • Your own computer, with a processor of more than 4 cores, 8GB of memory on Windows 10 or higher / 10 64 bits, and a screen resolution of 1280x768 or higher (dual monitors required)
  • A USB headset
  • Up-to-date antivirus software installed on the platform, with a recent scan completed (will be checked prior to allowing login to the system)
  • Hardwired to the router
  • Firewall enabled (will be checked prior to allowing login to the system)

Job Type and Schedule

As a Part-Time Chat Customer Service Agent, you'll be working a guaranteed 25 hours per week, with the flexibility to flex up to 40 hours per week based on client needs and workflow. Shifts will vary between 9:00am-6:00pm EST, with shifts typically lasting between 4-8 hours.

Pay and Benefits

You'll be paid $18.00 per hour as a 1099 contract, with the opportunity to work from home and enjoy a flexible schedule. No overnights, weekends may be required by the client.

Experience Level and Work Setting

This role is ideal for individuals with 3-5 years of experience, working in a remote environment.

Why Join blithequark?

At blithequark, we're committed to providing a supportive, inclusive work environment that fosters growth and development. As a Part-Time Chat Customer Service Agent, you'll have the opportunity to:

  • Work with a dynamic team of music enthusiasts
  • Develop your skills in a fast-paced, ever-changing environment
  • Enjoy a flexible schedule and work-from-home arrangement
  • Participate in ongoing training and development programs
  • Contribute to the success of a leading virtual Contact Center outsourcing company

How to Apply

If you're a music lover with a passion for customer service, we want to hear from you. Apply now to join the blithequark family and start your journey as a Part-Time Chat Customer Service Agent. Apply Job! Apply for this job

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