Experienced Accounts Payable Customer Service Representative – Remote Opportunity at blithequark

Are you a customer-focused professional seeking a challenging and rewarding role that leverages your exceptional communication skills and passion for delivering exceptional service? Do you thrive in a dynamic, performance-driven environment where your talent is recognized and career advancement is possible? If so, we invite you to join blithequark, a leading provider of innovative solutions in the healthcare industry, as an Accounts Payable Customer Service Representative. At blithequark, we understand that it's not just about finding a job – it's about finding a place where you can grow, learn, and make a meaningful impact. As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a collaborative and supportive team that values your contributions. Our company is committed to helping people get well and live healthier, and we're looking for talented individuals like you to join our mission.

About blithequark

blithequark is one of the nation's leading healthcare providers, operating 71 acute-care hospitals and over 1,000 other sites of care across 15 states. Our commitment to delivering high-quality, patient-centered care has earned us a reputation as a trusted partner in the healthcare industry. With a focus on innovation, collaboration, and excellence, we're constantly seeking new ways to improve the lives of our patients and communities.

Job Summary

As an Accounts Payable Customer Service Representative at blithequark, you'll play a critical role in supporting our Shared Business Operations (SBO) team. You'll be responsible for handling customer interactions through multiple communication channels, including phone, email, live chat, and written inquiries. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to provide a positive experience for each customer, while also meeting or exceeding performance metrics and standards.

Essential Duties and Responsibilities

* Handle customer interactions through multiple communication channels, including phone, email, live chat, and written inquiries

• Respond to daily requests received through ServiceNow, make phone calls, respond to emails, engage in live chat sessions, or assist customers through written inquiries and faxes
• Thoroughly document discussions, including issue and resolution
• Demonstrate a strong desire and empathy to help resolve problems, while striving to project a positive experience for each caller
• Work in a performance-driven environment, where specific metrics and standards are used to measure productivity and quality of service
• Meet or exceed performance metrics and standards, including average handling time, customer satisfaction scores, first-call resolution, or adherence to scripts or guidelines

Qualifications

* Required Education: High School Diploma

• Preferred Education: Bachelor's Degree
• Required Experience: One (1) or more years in Contact Center Operations
• Preferred License/Registration/Certification: Six Sigma
• Computer Skills Required: Google Suite preferred; willingness to learn Oracle and leverage the training, reporting, and process components to excel at role
• Preferred Location: Central or Mountain Time Zones

Physical Demands

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

• The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.
• The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
• The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and career advancement. As an Accounts Payable Customer Service Representative, you'll enjoy:

• Competitive compensation and benefits package
• Opportunities for professional development and training
• Collaborative and supportive team environment
• Flexible remote work arrangements
• Recognition and rewards for outstanding performance
• Career advancement opportunities within a dynamic and growing organization

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! We look forward to hearing from you and exploring how you can contribute to our mission to help people get well and live healthier. Apply for this job