Experienced Customer Support Representative – Delivering Exceptional Service in a Dynamic Remote Environment

At blithequark, we're passionate about providing top-notch customer experiences that exceed our customers' expectations. As a key member of our Customer Support Crew, you'll play a vital role in ensuring that every interaction with our customers is seamless, efficient, and memorable. If you're a customer service enthusiast with a knack for problem-solving and a passion for delivering exceptional service, we want to hear from you!

About blithequark

blithequark is a leading provider of innovative solutions in the travel industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for travelers and travel professionals alike. We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive.

Job Summary

As a Customer Support Representative, you'll be responsible for providing exceptional service to our customers through various channels, including phone, chat, SMS text, and email. You'll work closely with our team to resolve customer inquiries, requests, and needs in a timely and efficient manner. With a focus on delivering outstanding service, you'll be the face of blithequark, ensuring that every interaction is a positive and memorable experience for our customers.

Key Responsibilities

* Provide exceptional service to every customer, every time, through continuous calls, digital support channels (chat, SMS text, email, etc.), and other assigned activities

• Perform all assigned activities related to booking, modifying, and supporting customer reservations
• Sell flights and ancillary products and services to customers
• Maintain KPI performance standards as defined by the CSC
• Collaborate with the team to resolve customer inquiries, requests, and needs in a timely and efficient manner
• Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate and informed responses to customers

Requirements

* Successful completion of new hire training

• Provide a safe and professional office-work environment, free from background noise and distraction
• Able to pass a ten (10) year background check
• Potential need to work flexible hours and be available to respond on short notice
• Legally eligible to work in the country in which the position is located
• Provide a high-speed internet connection to meet work from home requirements
• Flexible and able to work at any time, including nights, weekends, and holidays

Education/Experience Requirements

* High School Diploma or General Education Development (GED) Diploma

• One (1) year of customer service or sales experience

Competencies

* Technically proficient in working with CSC systems/programs/tools, including but not limited to: Radixx Res, RadixxGo, ZenDesk, and MIS Choice DCS

• Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
• Ability to navigate through complex processes while interacting with a customer
• Ability to navigate through concurrent digital interactions with more than one customer at a time
• Strong problem-solving skills, with the ability to find simple solutions to complex issues
• Excellent verbal (telephone) and written communication skills, including grammar
• Strong customer service skills, with a focus on delivering exceptional service
• Regular attendance and punctuality
• Ability to remain calm and courteous under pressure and navigate tense situations

Functional Competencies

* Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment

• Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
• Ability to navigate through complex processes while interacting with a customer
• Ability to navigate through concurrent digital interactions with more than one customer at a time
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
• Previous sales and call center experience is preferred
• Attention to detail and strong organizational skills

Behavioral Competencies

* Organizational fit with blithequark's core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew and culture of having a Soul of Service

• Excellent verbal (telephone) and written communication skills, including grammar
• Strong customer service skills
• Regular attendance and punctuality
• Ability to remain calm and courteous under pressure and navigate tense situations

What We Offer

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Opportunities to work with a dynamic and innovative company

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job